2nd Line IT Field Support

In Technology Group; Bromsgrove; On-site; GBP 33,000; Full time

Job summary

Une entreprise dynamique recherche un Field IT Support Engineer pour rejoindre son équipe. Ce rôle clé implique de fournir un support technique sur site pour divers clients, en diagnostiquant et en résolvant des problèmes IT au quotidien. Si vous êtes passionné par la technologie et avez une expérience dans le support technique, nous vous invitons à postuler.

Qualifications

• 2+ ans d'expérience en support technique, avec une expérience en MSP un atout.
• Connaissance solide de Windows 10/11, Office 365 et Active Directory.
• Compétences en dépannage et approche méthodique.

Responsibilities

• Fournir un support technique de 1ère à 2ème ligne aux clients sur site et à distance.
• Diagnostiquer et résoudre les problèmes matériels et logiciels.
• Installer et configurer des ordinateurs, imprimantes et périphériques.

Skills

Troubleshooting

Customer Service

Technical Support

Windows 10/11

Networking

Job description

Role: Field IT Support Engineer (MSP Environment)
Location: Bromsgrove
Salary: 33,000

Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.

The Role:

As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.

You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.

Key Responsibilities:

• Provide on-site and remote 1st to 2nd line support to a variety of clients
• Diagnose, resolve, or escalate hardware and software issues
• Install and configure desktops, laptops, printers, and other peripherals
• Support network infrastructure: routers, switches, firewalls, and Wi-Fi
• Maintain documentation for client environments and service activities
• Collaborate with internal service desk and project teams
• Deliver outstanding customer service and communicate effectively

What You'll Need:

• 2+ years in a technical support role (MSP experience a strong advantage)
• Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking
• Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.)
• Strong troubleshooting skills and a calm, methodical approach
• Full UK driving license and willingness to travel to client sites

Ready to Apply?
Send your CV and a short note to email address , or apply via our website: Insert Link

Join us in delivering first-class IT solutions and making tech work for people.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.