2nd Line IT Engineer

CRG TEC; Lancaster; On-site; GBP 28,000 - 34,000; Full time

Job summary

A managed service provider based in Lancaster is looking for an IT Support Engineer to join their growing team. The role offers a balance of ticket and project work, with opportunities for professional development and career progression. Ideal candidates should have hands-on 2nd line support experience and a valid driving license. This position is well-suited for proactive individuals eager to learn and contribute.

Benefits

Private health care

Career advancement opportunities

Continuous training and development

Qualifications

• Hands-on 2nd line experience within an MSP.
• Valid driving license required for site visits.

Responsibilities

• Handling approximately 50% ticket work and 50% project work.
• Assisting the team wherever needed in a dynamic environment.

Skills

Customer focus

Teamwork

Proactive attitude

Job description

IT Support Engineer (MSP)

Location: Lancaster

Salary: GBP 28-34k plus private health and additional benefits

The Opportunity for You

Are you currently working at 2nd line support and seeking a company that offers training, development, and progression? Our client, due to growth, is looking to expand their team.

As a 2nd line IT Support Engineer, you'll be based in Lancaster for an MSP that has recently secured new contracts and needs to grow its technical team.

This MSP prefers a Microsoft-biased engineer who is looking to advance their career. The role involves approximately 50% ticket work and 50% project work. It is a dynamic environment requiring someone proactive and willing to assist the team wherever needed.

The service desk manager encourages team development and is committed to continuous upskilling and promotion opportunities. The company boasts a career progression story where an apprentice advanced to operations manager.

You will join a close-knit team of 12 engineers, including 2 technical managers, working across 1st to 3rd line support. The role is based in a busy office environment, requiring customer focus and expectation management.

Ideal candidates will have hands-on 2nd line experience within an MSP, ready to contribute immediately. A positive attitude and willingness to learn are essential.

A valid driving license is required for customer site visits.

Next Steps

If interested, you have three options:

1. Call Joe White at CRG TEC for more information. We are open about the role and happy to answer any questions.
2. Send Joe a private message on LinkedIn before applying, and he will respond to your queries.
3. If you are ready to proceed, attach your CV to this advert, and Joe White will contact you to discuss further.

We look forward to hearing from you!