2nd Line IT & Cloud Engineering Specialist - Service Provider

Hamilton Barnes Associates Limited; South Yorkshire; On-site; GBP 50,000 - 58,000; Full time

Job summary

Join a leading telecommunications service provider as a 2nd Line IT & Cloud Engineering Specialist in Sheffield. This role focuses on the maintenance and support of cloud environments, ensuring smooth operations and resolving complex technical issues. You'll benefit from extensive training and development opportunities within a supportive team. With a competitive salary of up to £50,000 and additional benefits, this is an excellent opportunity to enhance your IT skills in an evolving sector.

Benefits

Annual Bonus: 10% On-Target Bonus

Life Assurance: 10x Salary

Pension Scheme: 10% employer contribution

25 days’ holiday plus bank holidays

Healthcare Cash Plan

Qualifications

• Minimum of 2 years of experience in a similar role.
• Strong understanding of ITIL-aligned processes.
• Proficiency in managing and supporting Azure environments.

Responsibilities

• Provide 24x7 2nd line support for IT and cloud.
• Resolve complex technical issues and maintain systems.
• Deliver high-quality results under pressure.

Skills

Service Desk operations

Troubleshooting

Cloud technologies

ITIL

Microsoft Azure

Citrix Technologies

Automation Technologies

Education

ITIL Foundation certification

Tools

Microsoft Azure

Citrix Virtual Desktop

PowerShell

Ansible

HashiCorp Terraform

Job description

Are you a skilled IT professional with a passion for cloud technologies?

We are partnered with the UKs leading Telecommmunctins Service Provider that is seeking a dedicated 2nd Line IT & Cloud Engineering Specialist to join their 24x7 support team in Sheffield.

This role is essential in ensuring the smooth operation and maintenance of the IT infrastructure, with a strong focus on cloud environments. You will be responsible for resolving complex technical issues, maintaining systems, and contributing to the continuous improvement of services.

Key Responsibilities:

• Provide 24x7 2nd line support, ensuring prompt resolution of incidents and issues.
• Offer training and process briefings where necessary, ensuring team members are well-informed.
• Take ownership of your performance, including mandatory training and compliance.
• Demonstrate strong organizational skills and the ability to work independently.
• Thrive under pressure, delivering high-quality results even in challenging situations.
• Stay curious and eager to learn, constantly seeking out new technologies to enhance our capabilities.

Required Experience:

• Minimum of 2 years of experience in a similar role, with a strong understanding of Service Desk operations and ITIL-aligned processes.
• Solid experience in troubleshooting and supporting various IT systems and environments.
• Preferred Experience:
• Microsoft Azure: Proficiency in managing and supporting Azure environments.
• System Center Operation Manager: Experience with monitoring and management.
• Anti-malware Solutions: Web & email filtering, anti-virus protection.
• AOVPN, DirectAccess: Expertise in secure remote access technologies.
• Citrix Virtual Desktop and Apps: Hands-on experience with the latest Citrix technologies including NetScaler ADC.
• Microsoft Exchange: Including integration with Microsoft 365.
• SAN Technologies: Experience with NetApp, HP 3PAR, Dell PowerStore, and Metro Node.
• Server Technologies: Familiarity with HP Synergy, Dell PowerEdge.
• Automation Technologies: Skills in PowerShell, HashiCorp Terraform, Ansible.
• ITIL Foundation: Certification preferred.

Salary & Benefits:

• Up to £50,000 per annum (depending on experience and certifications)
• Annual Bonus: 10% On-Target Bonus (paid annually around June)
• Life Assurance: 10x Salary
• Pension Scheme: 10% employer contribution
• 25 days’ holiday plus bank holidays
• Healthcare Cash Plan

This is a fantastic company to join who are committed to the growth and development of their team. You will have access to extensive training and development opportunities, helping you stay ahead in the fast-evolving world of IT and cloud technologies. Apply today to be apart of this leading Service Provider.