2ND LINE ENGINEER WITH SQL - GREAT CAREER ON OFFER, TRAINING, DEVELOPMENT AND EXC BENEFITS APE714

Interface Recruitment UK; Leeds; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a dynamic and expanding financial services organization as a 2nd Line Infrastructure Technician. This role offers the chance to enhance your IT skills while providing essential support to end users. You will work in a collaborative environment, tackling diverse technical challenges and mentoring fellow team members. The company values professional growth and provides training opportunities, making this an ideal position for those eager to advance their careers. With a competitive salary and a robust benefits package, this role is perfect for IT professionals looking to make a significant impact in a thriving industry.

Benefits

25 days holiday rising to 30

Flexi holiday

Sell Holidays

Day off for Birthday

Healthcare

Life Assurance

Pension

Mobile Phone

Qualifications

• 2-3 years of IT experience with a focus on 2nd line support.
• Proficient in managing support tickets and providing technical lead.

Responsibilities

• Provide day-to-day IT support for end users and manage technical issues.
• Mentor junior team members and lead the infrastructure team.

Skills

Problem-solving

Technical support

Root cause fault analysis

Mentoring

Education

IT/Computing qualification

Tools

Microsoft services

Network devices

Firewalls

SQL

Cisco ASA

Avaya Switches

VMWARE ESXi

Job description

2nd Line Infrastructure Technician

Experience Requirements
Due to the client's impressive market position and continued success, an exciting opportunity has arisen for a 2nd Line Infrastructure Technician to join their existing team. The ideal candidate would have an element of SQL ability, but even if this is not the case, please apply anyway as the client will offer training in this field. This is an excellent opportunity for an existing IT professional who wants to gain further IT and business experience, together with developing their career with a leading financial services organisation.

• Base Salary: £28,000
• Education Requirements: none
• Experience Requirements: 2-3 years IT experience
• Industry: ICT
• Job Location: Garforth, Leeds
• Qualifications: Ideally Microsoft
• Work Hours: 37.5

Benefits
25 days holiday rising to 30
Flexi holiday
Sell Holidays
Day off for Birthday
Healthcare
Life Assurance
Pension
Mobile Phone
plus others
Salary: Circa £25-28K and overtime remote & onsite, plus competitive benefits package which would further increase the salary. The client also offers a fixed appraisal system and regularly upgrades salaries in line with performance.

The Role

The client is rapidly expanding, and we are looking to recruit an experienced 2nd Line Infrastructure Technician to join an established fun/driven team. Ideally holding an IT/Computing qualification, you must be able to demonstrate a logical, methodical, and proactive approach to problem-solving. You will have responsibility for the day-to-day end user IT support needs of the company and need to use your technical expertise across a broad range of technologies. You'll need to be able to work well under pressure and have the ability to prioritise a busy workload.

Responsibilities/Skills

Ideally from a MS Second/Third line support background – Desktop Services / Server Support. Experience of root cause fault analysis and problem management on Microsoft services based infrastructure. Experience in managing and implementation of network devices and firewalls. Experienced with supporting a wide variety of business customers with a wide range of technical ability. Able to mentor and provide a technical lead to the Infrastructure team. Able to manage the distribution and escalation of support tickets and changes.

Desirable

Experience leading a technical team
CCNA
MCSE or MCSA
MCITP
VMWARE ESXi 5.0, 5.1 and 6.0
ITIL
Experience working with SQL
Experience working with Cisco ASA Firewalls
Experience working with Avaya Switches