2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Stockport; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Une opportunité passionnante pour un professionnel IT confié dans un environnement de travail hybride. Vous rejoindrez une équipe technique performante, offrant un soutien IT complet, y compris des services de cloud, de mise en réseau et d'infrastructure. L'accent est mis sur le développement professionnel continu avec un budget de formation illimité et une couverture médicale privée.

Benefits

Budget de formation illimité

Couverture médicale privée

Environnement de travail collaboratif

Congés payés de 25 jours + jours fériés

Qualifications

• Expérience dans des rôles de service d'assistance IT ou de support sur site.
• Connaissances en technologies Microsoft et cloud.
• Compétences en communication claire et efficace.

Responsibilities

• Fournir un support à un large éventail d'infrastructures IT.
• Assurer la documentation précise et à jour du service d'assistance.
• Livrer un service client excellent et rechercher des retours.

Skills

Communication

Problème de résolution

Gestion du temps

Engagement client

Tools

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

Social network you want to login/join with:

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Client:

IP-People

Location:

Stockport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT services provider supporting a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualization, and industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team providing support across hardware, software, cloud, and infrastructure services. This includes remote and field-based support, so strong communication and customer interaction skills are essential.

Key Responsibilities:

• Support a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other critical systems.
• Provide remote and onsite support for clients.
• Maintain accurate and current service desk documentation.
• Own support tasks and manage workload independently or as part of a team.
• Deliver excellent customer service, seek feedback, and pursue continuous improvement.
• Adhere to ISO 9001 and ISO 27001 quality and security standards.
• Stay updated with new technologies and contribute to the team’s technical skills.

What We’re Looking For:

• Experience in Managed Services Service Desk or field-based IT support roles.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualization (Hyper-V, VMware).
• Excellent written and verbal communication skills.
• Professional, confident, and organized problem-solving and customer engagement approach.
• Strong time management and prioritization skills.
• UK driving license and access to personal vehicle.

Key Stakeholders:

Collaborate with internal teams (technical, leadership, project management) and external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours as needed)
• 25 days holiday + bank holidays
• Private medical cover
• Sociable, collaborative work environment
• Regular team socials and weekly company catch-ups

Please apply to discuss further.

We are IP-People – We empower exceptional talent!

We are a specialist recruitment business connecting outstanding professionals with opportunities in Technology Solutions & Managed IT Services.