2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Shrewsbury; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

A leading IT Services provider is seeking a confident IT professional for a role based in Shrewsbury. You'll be part of a high-performing technical team that provides end-to-end IT support, ensuring excellent customer service and technical expertise across hardware, software, and cloud technologies. If you're looking for an opportunity to grow in a friendly and collaborative environment, consider applying.

Benefits

Uncapped training budget

Private medical cover

Team socials

25 days holiday plus bank holidays

Sociable, collaborative environment

Qualifications

• Experience in Managed Services Service Desk or field-based IT support.
• Hands-on experience with Microsoft and cloud platforms.
• Excellent communication skills—written and verbal.

Responsibilities

• Support IT infrastructure including servers, SANs, and networks.
• Provide remote and onsite support.
• Maintain accurate service desk documentation.

Skills

Communication

Problem-Solving

Time Management

Tools

Windows Server

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

Social network you want to login/join with:

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Client:

IP-People

Location:

Shrewsbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunities

• Uncapped training budget, continuous funding for industry accreditations!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider supporting a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualisation, and other industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes remote and field support, so strong communication and customer interaction skills are essential.

Key Responsibilities:

• Support IT infrastructure including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and critical systems.
• Provide remote and onsite support.
• Maintain accurate service desk documentation.
• Take ownership of tasks and manage workload independently or as part of a team.
• Deliver excellent customer service, seek feedback, and improve continuously.
• Follow ISO 9001 and ISO 27001 standards.
• Stay current with new technologies and contribute to team capabilities.

What We’re Looking For:

• Experience in Managed Services Service Desk or field-based IT support.
• Hands-on experience with Microsoft (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent communication skills—written and verbal.
• Professional, confident, and organized problem-solving and customer engagement.
• Strong time management and prioritization skills.
• UK driving license and access to a vehicle.

Key Stakeholders:

Collaborate with internal teams (technical, leadership, project management) and external customers, vendors, and partners.

• 37.5 hours per week (+ additional hours as needed)
• 25 days holiday plus bank holidays
• Private medical cover
• Sociable, collaborative environment
• Team socials and weekly catch-ups

Please apply to discuss further.

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