2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

ZipRecruiter; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An award-winning MSP is seeking a skilled 2nd Line Engineer to join their team in Manchester. This role provides an opportunity to work in a dynamic environment, offering both onsite and remote support while collaborating with a skilled technical team. Competitive salary, benefits including private medical cover, strong mentorship, and a focus on continuous learning are included.

Benefits

Private medical cover

25 days holiday + bank holidays

Pension scheme

Uncapped training budget

Sociable working environment

Qualifications

• Experience in Managed Services Service Desk or Field-based IT support role.
• Hands-on experience with Microsoft technologies, Azure, AWS.
• Excellent written and verbal communication skills.

Responsibilities

• Provide support across IT infrastructure, including servers, routers, and desktops.
• Deliver both remote and onsite support for clients.
• Maintain accurate service desk documentation.

Skills

Microsoft technologies

Cloud platforms

Networking

Virtualisation

Customer service

Problem-solving

Time management

Job description

Job Description

2nd Line Engineer (Onsite/Field) - 2-3 days Mancshester Hybrid - Award-Winning MSP

Uncapped training budget | Private Medical | excellent career progression opportunties

• Paying £30/35k (DOE)
• Uncapped training budget, continuous funding for industry accreditations!!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This is a varied role offering significant exposure to cloud, networking, virtualisation, and a host of industry-specific technologies.

The Role:

You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential.

Key Responsibilities:

• Provide support across a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other business-critical systems.
• Deliver both remote and onsite support for clients.
• Maintain accurate and up-to-date service desk documentation.
• Take ownership of support tasks and manage workload independently or as part of a team.
• Deliver exceptional customer service, seeking feedback and continuously improving.
• Follow ISO 9001 and ISO 27001 quality and security standards.
• Stay current with new technologies and contribute to the team’s technical capability.

What We’re Looking For:

• Experience in a Manged Services Service Desk or Field-based IT support role.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent communication skills – written and verbal.
• Confident, professional, and organised approach to problem-solving and customer engagement.
• Strong time management and the ability to prioritise effectively.
• UK driving licence and access to your own vehicle.

Key Stakeholders:

You’ll collaborate closely with internal teams (technical, leadership, and project management) as well as external customers, vendors, and partners.

Hours & Benefits:

• 37.5 hours per week (plus additional hours when required)
• 25 days holiday + bank holidays
• Private medical cover
• Pension scheme
• Training & certification budget
• Sociable and collaborative working environment
• Regular team socials and weekly company catch-ups

Please apply to discuss further

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