2nd Line Engineer (Onsite/Field) (2-3 days Mancs Hybrid)

JR United Kingdom; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A fast-growing IT services provider seeks a confident IT professional for a customer-facing role in Cheltenham. This position involves providing comprehensive IT support and consultancy services, working both remotely and onsite, while offering exceptional customer service. The role encompasses significant exposure to cloud, networking, and a variety of industry technologies, making it a unique opportunity for career progression.

Benefits

Private Medical Cover

25 days holiday + bank holidays

Sociable and collaborative working environment

Regular team socials

Qualifications

• Experience in Managed Services or Field-based IT support role required.
• Hands-on experience with Microsoft technologies, cloud platforms, networking, and virtualization is essential.
• Excellent communication and problem-solving skills are a must.

Responsibilities

• Provide support across various IT infrastructure including servers, routers, and networks.
• Deliver both remote and onsite support for clients.
• Maintain service desk documentation and manage workload independently.

Skills

Communication

Problem Solving

Time Management

Technical Support

Tools

Microsoft 365

Azure

AWS

Hyper-V

VMware

Job description

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IP-People

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EU work permit required:

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Job Views:

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Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Uncapped training budget | Private Medical | excellent career progression opportunties

• Uncapped training budget, continuous funding for industry accreditations!!
• Hybrid working with travel to client sites

Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider that supports a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.

You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This is a varied role offering significant exposure to cloud, networking, virtualisation, and a host of industry-specific technologies.

? The Role:

You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes both remote and field-based support, so strong communication and customer interaction skills are essential.

? Key Responsibilities:

• Provide support across a wide range of IT infrastructure, including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and other business-critical systems.
• Deliver both remote and onsite support for clients.
• Maintain accurate and up-to-date service desk documentation.
• Take ownership of support tasks and manage workload independently or as part of a team.
• Deliver exceptional customer service, seeking feedback and continuously improving.
• Follow ISO 9001 and ISO 27001 quality and security standards.
• Stay current with new technologies and contribute to the team’s technical capability.

What We’re Looking For:

• Experience in a Manged Services Service Desk or Field-based IT support role.
• Hands-on experience with Microsoft technologies (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, switching, firewalls), and virtualisation (Hyper-V, VMware).
• Excellent communication skills – written and verbal.
• Confident, professional, and organised approach to problem-solving and customer engagement.
• Strong time management and the ability to prioritise effectively.
• UK driving licence and access to your own vehicle.

? Key Stakeholders:

You’ll collaborate closely with internal teams (technical, leadership, and project management) as well as external customers, vendors, and partners.

• 37.5 hours per week (plus additional hours when required)
• 25 days holiday + bank holidays
• Private medical cover
• Sociable and collaborative working environment
• Regular team socials and weekly company catch-ups

Please apply to discuss further

We are IP-People – We empower exceptional talent!

We are a specialist recruitment business, dedicated to connecting outstanding professionals with great opportunities in the Technology Solutions & Managed IT Service space.