2nd Line Engineer - MSP, Windows, Cloud

Applause IT Recruitment Ltd; England; On-site; GBP 30,000 - 36,000; Full time

Job summary

A growing managed service provider in Birmingham seeks a skilled 2nd Line Engineer. The role involves providing technical support focused on Microsoft systems, including Windows 10/11 and Office 365. Candidates must demonstrate strong communication skills and the ability to manage user queries effectively. Applicants should have experience in an MSP environment and hold a clean UK driving license. Competitive salary of £30,000 - £36,000 plus benefits offered.

Benefits

Benefits

Qualifications

• Experience in a managed service environment.
• Clean UK driving license.

Responsibilities

• Deliver technical assistance to clients.
• Diagnose and resolve issues for users.
• Oversee user and device management.
• Escalate support tickets efficiently.

Skills

MSP Background

Windows 10/11

Windows Server

Office 365

SCCM or similar

Active Directory

VMWare ESXi

Veeam Backup & Replication

Hyper-V

Communication skills

Job description

Overview

2nd Line Engineer - MSP, Windows, Cloud

Birmingham - 30,000 - 36,000 + Benefits

Applause IT are working with a growing MSP who are on the lookout for a 2nd Line Engineer with solid experience within a Microsoft tech stack and having prior experience in a managed service environment.

The chosen 2nd Line Engineer will assume the role of delivering technical assistance to our clients. This entails tasks such as diagnosing and resolving issues, setting up and configuring hardware and software, overseeing user and device management, addressing technical queries, and resolving problems. It is also essential to escalate support tickets through our service desk to guarantee prompt issue resolution.

Responsibilities

• MSP Background, with the ability to multi-task and prioritise accordingly.
• Strong knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory
• Great communication skills, with great problem-solving abilities
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
• Respond to Service Desk phone calls/tickets as needed
• Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper-V
• An ability to explain technical problems in a simple way to end users at all levels within the business.

You must be in possession of a clean UK driving license.

How to apply

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