2nd Line engineer - great career on offer, training, development and exc benefits REF567

Interface Recruitment UK; Leeds; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An exciting opportunity has arisen for a 2nd Line Infrastructure Technician to join a rapidly expanding team within a leading financial services organization. This role offers a chance to develop your IT and business skills while providing essential support to end users. You'll be responsible for managing technical issues, mentoring team members, and ensuring smooth operations across various technologies. With a competitive salary and a comprehensive benefits package, this position is perfect for IT professionals looking to advance their careers in a dynamic environment. Don't miss the chance to join a fun and driven team!

Benefits

25 days holiday rising to 30

Flexi holiday

Sell Holidays

Day off for Birthday

Healthcare

Life Assurance

Pension

Mobile phone

Qualifications

• Must demonstrate a logical and proactive approach to problem-solving.
• Experience in IT support, especially in Desktop and Server environments.

Responsibilities

• Provide day-to-day IT support for end users.
• Manage and implement network devices and firewalls.
• Mentor and lead the Infrastructure team.

Skills

Problem-solving

SQL

Technical support

Network management

Fault analysis

Education

IT/Computing qualification

Tools

Microsoft services

VMWARE ESXi

Cisco ASA Firewalls

Avaya Switches

Job description

2nd Line Infrastructure Technician

Due to the client's impressive market position and continued success, an exciting opportunity has arisen for a 2nd Line Infrastructure Technician to join their existing team. The ideal candidate would have an element of SQL ability, but even if this is not the case, please do apply anyway as the client will offer you training in this field.

This is an excellent opportunity for an existing IT professional who wants to gain further IT and business experience, together with developing their career with a leading financial services organization.

Location: Leeds

Benefits:

1. 25 days holiday rising to 30
2. Flexi holiday
3. Sell Holidays
4. Day off for Birthday
5. Healthcare
6. Life Assurance
7. Pension
8. Mobile phone
9. Plus others

Salary: Circa £25K plus overtime (remote & onsite) and a competitive benefits package which could increase the salary to in excess of £25K to £27K. The client also offers a fixed appraisal system and regularly upgrades salaries in line with performance.

The Role:

The client is rapidly expanding, and we are looking to recruit an experienced 2nd Line Infrastructure Technician to join an established, fun, and driven team.

Ideally holding an IT/Computing qualification, you must be able to demonstrate a logical, methodical, and proactive approach to problem-solving. You will have responsibility for the day-to-day end user IT support needs of the company and need to use your technical expertise across a broad range of technologies.

You'll need to be able to work well under pressure and have the ability to prioritize a busy workload. Ideally, you should come from a MS Second/Third line support background in Desktop Services / Server Support.

Responsibilities:

1. Experience of root cause fault analysis and problem management on Microsoft services-based infrastructure.
2. Experience in managing and implementing network devices and firewalls.
3. Experienced with supporting a wide variety of business customers with a wide range of technical ability.
4. Able to mentor and provide technical leadership to the Infrastructure team.
5. Able to manage the distribution and escalation of support tickets and changes.

Desirable:

1. Experience leading a technical team.
2. CCNA, MCSE or MCSA, MCITP.
3. VMWARE ESXi 5.0, 5.1 and 6.0.
4. ITIL.
5. Experience working with SQL.
6. Experience working with Cisco ASA Firewalls.
7. Experience working with Avaya Switches.