2nd Line Engineer - Client Site

Lorien; Cambridge; On-site; GBP 38,000 - 45,000; Full time

Job summary

Une entreprise de services gérés IT de renom recherche un 2nd Line Technical Engineer pour soutenir un important client à Cambridge. Ce rôle implique de fournir un support technique de haut niveau dans un environnement Mac et Windows, en gérant des solutions basées sur le cloud et en assurant une documentation technique robuste. Des compétences en support aux utilisateurs exécutifs sont également requises.

Qualifications

• Expérience en soutien d'environnements Mac et Windows.
• Compétences en solutions Cloud comme Azure et Office 365.
• Connaissance en administration des Active Directory.

Responsibilities

• Offrir un support technique de bureau et à distance.
• Maintenir des documents techniques complets et à jour.
• Administrer et maintenir les comptes d'utilisateur et les accès.

Skills

Support technique Mac

Support technique Windows

Admin Cloud

Administration des LAN

Assistance utilisateurs exécutifs

Tools

JAMF

Microsoft 365

Job description

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Client:

Lorien

Location:

Cambridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6c295ba135b1

Job Views:

17

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

2nd Line Technical Engineer

London city office with client site in Cambridge.

Up to £45,000 (DOE)

A renowned specialist IT Managed Service Provider (MSP) based in central London is looking for a dedicated 2nd Line On-site Engineer to support a key client in Cambridge. This role offers an opportunity to work with cutting-edge technologies across both Mac and Windows OS, providing top-notch service to some of the UK's leading financial institutions.

Key Skills and Experience:

• Strong technical background with expertise in Microsoft (1st choice) and Mac (2nd choice) environments.
• Extensive experience in supporting and managing primarily Mac-based environments, both remotely and on-site.
• Proficiency in maintaining and administering cloud-based solutions, Microsoft Azure, and Office 365, with the ability to automate processes to reduce manual effort.
• Experience in administering Local Area Networks (LANs), including switches and access points, is advantageous.
• Proven track record in providing desk-side support to senior executive-level end-users.

Role and Responsibilities:

• Provide desk-side and remote support to troubleshoot issues with equipment and systems.
• Deliver end-user technical support, workarounds, and resolutions within Service Level Agreements (SLAs).
• Support multi-function devices, telephony equipment, and specialized IT equipment, escalating issues to relevant vendors/support functions as needed.
• Administer and maintain Active Directory, user accounts, group policies, and file access control according to agreed standards.
• Develop and maintain comprehensive technical site documentation, including asset inventory, change management processes, and cybersecurity policies.

Technical Skills / Qualifications:

• Mac OSX Support
• JAMF
• Microsoft OS: Windows 7, Windows 10
• Microsoft 365

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.