2nd Line Engineer

TN United Kingdom; England; On-site; GBP 31,000 - 36,000; Full time

Job summary

An established industry player is seeking a skilled 2nd Line Engineer to enhance their IT support team. This role involves providing exceptional 2nd line IT support to a diverse range of clients, managing network systems, and ensuring seamless operations through advanced troubleshooting. The ideal candidate will possess strong knowledge of Active Directory, cloud technologies, and network management. Join a growing IT solutions provider dedicated to delivering top-notch technology and customer service, where your contributions will make a significant impact on SMEs across Cheshire and the North West. If you are passionate about IT and eager to take the next step in your career, this opportunity is for you.

Qualifications

• Experience in providing 2nd line IT support to clients.
• Strong knowledge of Active Directory and network management.

Responsibilities

• Provide 2nd Line IT Support via remote tools, calls, and emails.
• Manage and support client infrastructure including servers and networks.

Skills

IT Support

Troubleshooting

Customer Service

Active Directory

Group Policies

VoIP Technologies

Backup Solutions

Cloud Technologies

Network Management

Tools

Office 365

AWS

Azure

Entra

Job description

Job Title: 2nd Line Engineer
Location: Chester, Cheshire
Salary: £31,000 - £36,000 DOE

Our client, a growing IT solutions provider, is looking for a 2nd Line MSP Engineer to join their team. They are dedicated to delivering exceptional technology and customer service, offering network management, cybersecurity, cloud solutions, and IT support to SMEs across Cheshire and the North West.

Day-to-day:

• Provide 2nd Line IT Support to a range of clients via remote tools, calls, and emails
• Handle escalations from the 1st line team
• Assist in maintaining on-site servers including Active Directory servers
• Manage and support VoIP technologies
• Support disaster recovery and backup systems
• Provide advanced troubleshooting and resolution for network and system issues
• Manage, configure, and maintain client infrastructure, including servers, networks, and firewalls
• Assist with 3rd line engineers to deliver IT strategies

The ideal candidate will have experience with:

• Active Directory & Group Policies
• Office 365 & Applications
• Backup Solutions / Disaster Recovery
• Cloud technologies and/or migrations - AWS / Azure / Entra
• Networks - Routers, Switches, Firewalls

If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration.

Keywords:

IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician, Field Engineer, MSP Engineer, Senior IT Engineer