2Nd Line Engineer

In Technology Group; Colchester; On-site; GBP 30,000 - 35,000; Full time

Job description

Job Title: 2nd Line Engineer
Location: Colchester, Essex (full-time onsite)
Salary: 30,000 - 35,000
Industry: Retail

About the Company

Our client, a well-established and growing retail organisation based in Colchester, is seeking an experienced and proactive 2nd Line Engineer to join their dynamic support team. This is a fantastic opportunity to work in a fast-paced environment where you'll be exposed to a wide range of technologies and have the chance to develop your technical skills while providing exceptional customer support.

Role Overview

As a 2nd Line Engineer, you will be responsible for providing advanced technical support to clients, resolving escalated issues, and ensuring the smooth operation of IT systems. You will play a crucial role in diagnosing and troubleshooting complex technical problems while maintaining excellent customer service standards.

Key Responsibilities

1. Technical Support: Provide 2nd line support to clients, troubleshooting hardware, software, and network issues.
2. Incident Management: Resolve escalated incidents efficiently, ensuring minimal disruption to business operations.
3. Systems Administration: Manage and maintain Windows Server environments, Active Directory, and Microsoft 365.
4. Network Management: Monitor and troubleshoot network infrastructure, including routers, switches, and firewalls.
5. User Support: Assist end-users with technical queries, offering remote and on-site support as needed.

Key Skills & Experience

1. Minimum of 2 years' experience in a 2nd Line Engineer or similar IT support role.
2. Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
3. Experience with networking technologies, including TCP/IP, DNS, DHCP, and VPNs.
4. Familiarity with firewalls, routers, and switches (preferably Cisco or Fortinet).
5. Strong troubleshooting skills, with a methodical and analytical approach to problem-solving.
6. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
7. Experience with remote desktop tools and ticketing systems.