2nd Line Engineer

JR United Kingdom; Bradley Stoke; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading company is seeking a motivated technical support professional to provide troubleshooting and customer service. This hybrid role involves working three days on-site and offers a competitive salary of up to £35,000 with opportunities for tailored training and certifications. Ideal candidates will have strong analytical skills and a solid understanding of Microsoft technologies.

Benefits

Comprehensive tailored training

Opportunities for paid certifications

Life insurance

Qualifications

• Strong analytical skills required to provide technical support.
• Good working knowledge of tech, hardware, and software essential.
• Proactive and driven professional who thrives in a collaborative team.

Responsibilities

• Engage with customers via phone, email, chat.
• Provide technical support and troubleshooting.
• Configure equipment and install new software.

Skills

Analytical Skills

Knowledge of Tech

Knowledge of Hardware

Knowledge of Software

Job description

This is an exciting role to join a collaborative company, where you will be responsible for providing technical support, troubleshooting, and customer service to clients. The successful candidate has to have vast experience with Microsoft technologies.

The Role:

• Engage with customers via multiple channels (including phone, email, chat and service portal)
• Develop a good understanding of our client base whilst building and maintaining good client relationships
• Providing technical support, troubleshooting, and customer service to clients.
• Configure equipment (laptops, desktops, mobiles) and install new software when required.

Virtual job fairs

The Candidate:

• Strong analytical skills
• Good working knowledge of tech, hardware, and software
• Proactive and driven professional who enjoys working in a collaborative team

The Package:

• Basic salary: up to £35,000
• Hybrid working - 3 days onsite
• Comprehensive, tailored training with opportunities for paid certifications
• Life insurance

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.

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Created on 31/05/2025 by JR United Kingdom