2nd Line Avaya Support Engineer

JR United Kingdom; Birmingham; Remote; GBP 45,000; Full time

Job summary

A leading UK tech services provider is seeking a 2nd Line Avaya Support Engineer for a remote-first environment, offering a clear path to Tier 3 and support for enterprise/public sector clients. The role requires hands-on experience with Avaya CMS and involves system support responsibilities. Competitive salary up to £45,000 plus on-call payments and overtime.

Benefits

Remote working with monthly HQ visit

Clear path to Tier 3 training

Supportive team culture

Qualifications

• Experience with user changes, deletions, and general system support.
• Clearance eligibility after probation.

Responsibilities

• Support enterprise and public sector customers.
• Handle user changes and deletions in Avaya systems.
• Participate in on-call rotas.

Skills

Hands-on experience with Avaya CMS 8 or 10

Previous experience in a 2nd line/tiered support environment

SIP

VOIP trunking

Education

Eligibility for BPSS & NPPV3 clearance

Tools

CXone

NICE

Job description

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Client:

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

Remote working – with just one monthly visit to HQ in Manchester

Clear path to Tier 3 – training across Avaya + cloud platforms

On-call rota (1 in 4–8) with £350 per shift + paid overtime

Great team culture – supportive and well-established engineering group

You’ll need:

? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

? Previous experience in a 2nd line/tiered support environment

? Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

? Experience with CXone, NICE, or cloud contact centre tech

? SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime