2nd Line Application Support Engineer

Cumberland Building Society; Carlisle; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Cumberland Building Society is seeking a 2nd Line Application Support Engineer to join their team in Carlisle. The role involves developing 1st Line Engineers, providing second line support for applications, and ensuring best practices in ITIL and Agile methodologies are followed. This hybrid role offers a salary of up to £38,990 and a range of benefits including learning opportunities and community support.

Benefits

25 days holiday plus public holidays

Learning and Development opportunities

Hybrid Working

Health and Wellbeing activities

Community Day

Qualifications

• Ability to manage workload effectively and priority management.
• Willingness to learn about application deployment and maintenance.
• Interest in embracing change and improving workflows.

Responsibilities

• Support 1st Line Application Support Engineers in training and upskilling.
• Act as a second line support for applications, providing expertise.
• Drive improvements within the Application Support Team.

Skills

Communication

Customer First Mindset

Technical Understanding

Team Development

Change Management

Job description

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2nd Line Application Support Engineer, Carlisle

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Client:

Cumberland Building Society

Location:

Carlisle, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

587b0f5b4416

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.

We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.

A new and exciting opportunity has arisen for a 2nd Line Application Support Engineer role within our Application Support Team (AST).

The successful candidate for this role will play a key part in the continued expansion of the AST, supporting the team in facing the challenges and opportunities that the transformation programme will bring, maintaining of new and existing applications as well as embracing the adoption of ITIL best practice, agile mindset, and the ethos of Continuous Improvement.

The Benefits

Salary - up to £38,990 p.a. – depending on skills and experience.

Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.

Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.

Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.

Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.

Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The Role

Reporting into the 3rd Line Application Support Engineer, you will support by developing the 1st Line Application Support Engineers, taking on the responsibilities of training, and upskilling 1st Line team members.

You will act at the 2nd line support and escalation point for the 1st line Application Support Team providing subject matter expertise and assistance across the section to deliver against IT BAU, Change and New Cumberland commitments which may include overnight deployments and out of hours on call, which attracts an additional allowance.

The successful candidate will play a key role in improving the Application Support teams capability, supporting both the AST Lead and 3rd Line Application Support Engineer in developing team initiatives, ways of working, embed both ITIL and Agile practices, whilst identifying and driving opportunities for the team to improve and become a more efficient function.

About you

You will have the ability to work and communicate effectively with key business stakeholders and teams.

A passion for embracing change and exploring opportunities to improve ways of working, change mindsets and build high performing teams.

A keen interest in technology, a technical mind, and a willingness to gain knowledge and understanding of deploying, maintaining, and managing applications, middleware, and hardware.

You will be able to manage your own workload effectively and exhibit a good understanding of priority management to ensure your focus enables the best possible delivery of service to application users.

You bring a customer first mindset in all that you do ensuring that the services and solutions managed by the team provide the best possible experience for end users.

Location

This role is hybrid; however, elements of the role will require travel to Carlisle. The candidate must be prepared to travel to these sites when required with reasonable notice.