2nd / 3rd Line Technical Support Engineer

TN United Kingdom; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled 2nd/3rd Line Technical Support Engineer to join their dynamic team in Cardiff. This role is crucial for maintaining operational efficiency while a senior technician is engaged in a project. The ideal candidate will have a strong background in Microsoft technologies and the ability to work independently in a fast-paced environment. If you thrive on challenges and enjoy problem-solving, this opportunity offers a chance to make a significant impact while collaborating with multiple clients. The position requires on-site presence, ensuring you are part of a vibrant workplace.

Qualifications

• Experience in helpdesk/service desk roles with minimal supervision.
• Strong knowledge of Microsoft technologies and cyber security.

Responsibilities

• Resolve end user support tickets both on-site and remotely.
• Manage LAN/WAN networking issues and operate in a busy environment.

Skills

Microsoft 365

Azure AD/Entra

Intune

LAN/WAN Networking

Cyber Security Tools

Job description

Job Title: 2nd / 3rd Line Technical Support Engineer, Cardiff

Client: IntaPeople

Location: Cardiff, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e3c194b0a29c

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Job Title: IT Support Engineer – MSP | Contract | Cardiff onsite

Rate: £180–£220/day (Outside IR35, depending on experience)

Length: 3-month initial contract (likely extension)

Overview:

Our local client needs a solid 2nd Line / 3rd Line engineer to keep the wheels turning while a senior tech is seconded onto a project. If you're good with Microsoft tech, know your way around a service desk, and can plug into a busy environment without handholding, this is for you.

Key Responsibilities:

• Resolve end user support tickets (mix of on-site and remote)
• Manage LAN/WAN networking issues (ideally Cisco/Sophos/HPE experience)
• Operate within a fast-moving business, dealing with multiple clients

Required Experience:

• Comfortable working a helpdesk/service desk role with minimal supervision
• Strong knowledge of Microsoft 365, Azure AD/Entra, Intune
• Practical understanding of cyber security tools and issues (firewalls, email/endpoint security)

Start: ASAP

To apply: Send your CV with availability. You’ll need to be on-site in Cardiff - this isn’t a fully remote role.