2nd / 3rd Line Technical Support Engineer

IntaPeople Limited; Bridgend; On-site; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking company is seeking an IT Support Engineer to provide essential support in a fast-paced environment. This role involves resolving user support tickets, managing networking issues, and ensuring cybersecurity measures are in place. Ideal candidates will have strong knowledge of Microsoft technologies and experience in a multi-client setting. Join a dynamic team where your skills will be valued and your contributions will help drive success. If you thrive in a busy atmosphere and are ready to make an impact, this opportunity is perfect for you.

Qualifications

• Experience in a multi-client environment preferred.
• Comfortable working with minimal supervision in a helpdesk role.

Responsibilities

• Resolve end user support tickets both on-site and remotely.
• Manage LAN/WAN networking issues and handle cybersecurity tasks.

Skills

Microsoft 365

Azure AD/Entra

Intune

LAN/WAN Networking

Cyber Security

Tools

Cisco

Sophos

HPE

Job description

Job Title: IT Support Engineer – MSP | Contract | Cardiff onsite
Rate: £180–£220/day (Outside IR35, depending on experience)
Length: 3-month initial contract (likely extension)

Overview:

Our local clientneeds a solid 2nd Line / 3rd Line engineer to keep the wheels turning while a senior tech is seconded onto a project. If you're good with Microsoft tech, know your way around a service desk, and can plug into a busy environment without handholding, this is for you.

Key Responsibilities:

• Resolve end user support tickets (mix of on-site and remote)

• Use Intune, Entra, MS365, Azure for endpoint/user support

• Manage LAN/WAN networking issues (ideally Cisco/Sophos/HPE experience)

• Handle day-to-day cybersecurity: firewalls, endpoint protection, email security

• Operate within a fast-moving business, dealing with multiple clients

Required Experience:

• Multi-client environment experience strongly preferred

• Comfortable working a helpdesk/service desk role with minimal supervision

• Strong knowledge of Microsoft 365, Azure AD/Entra, Intune

• Decent networking background (LAN/WAN, Cisco/Sophos/HPE gear)

• Practical understanding of cyber security tools and issues (firewalls, email/endpoint security)

Start: ASAP

To apply: Send your CV with availability. You’ll need to be on-site in Cardiff - this isn’t a fully remote role.