2nd / 3rd Line Systems Engineer

Experis - ManpowerGroup; Luton; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A specialist recruitment agency is seeking an experienced ICT Systems Engineer for a hybrid role in Luton. The successful candidate will enhance system functionality, monitor IT infrastructure, and provide technical support within defence and aerospace sectors. Applicants must have a strong knowledge of databases and networks, and hold or be eligible for SC clearance. The package includes flexible working, generous leave, and healthcare benefits.

Benefits

Flexible hybrid working arrangements

Generous annual leave

Pension scheme with up to 15% employer contribution

Company-funded private healthcare

Personal development opportunities

Confidential Employee Assistance Programme

Qualifications

• Experience in 2nd/3rd line support within defence or aerospace.
• Strong knowledge of databases, networks, and patch management.
• Understanding of system security and data recovery processes.

Responsibilities

• Develop and enhance system functionality.
• Monitor systems for maximum availability.
• Provide 2nd and 3rd line technical support.

Skills

2nd/3rd line support

Databases knowledge

Networks knowledge

Patch management

MS Azure

UNIX/Linux environments

Virtualization technologies

Problem-solving skills

Education

Degree in Computer Science or Engineering

Tools

MS Server

Office 365

VMware

Job description

Job Title: ICT Systems Engineer
Location: Luton (Hybrid - 2 days on-site, 3 days remote)
Type: Permanent
Salary: Up to £50,000 per annum + Benefits
Clearance: SC Clearance (minimum) required

About the Role
We are seeking an experienced ICT Systems Engineer to join a specialist defence and space systems environment. You will be responsible for building, maintaining, and troubleshooting a range of complex IT infrastructure, ensuring secure and reliable system performance. This role would suit someone with a proven track record in 2nd and 3rd line support within a similar sector.

Key Responsibilities

• Develop and enhance system functionality through hardware and software upgrades.

• Monitor systems and infrastructure to ensure maximum availability.

• Liaise with vendors to source solutions and resolve technical issues.

• Provide 2nd and 3rd line technical support to resolve escalated issues.

• Maintain security, backup, and redundancy protocols.

• Align systems with wider business and operational objectives.

Key Skills & Experience

• Proven experience in 2nd/3rd line support within defence, aerospace, or space systems integration.

• Strong knowledge of databases, networks, and patch management.

• Understanding of system security, data backup, and recovery processes.

• Proficient with MS Azure, MS Server, Office 365, and UNIX/Linux environments.

• Experience with virtualization technologies (e.g., VMware) and monitoring tools.

• Excellent problem-solving skills and ability to work independently.

• Degree in Computer Science, Engineering, or related discipline (or equivalent experience).

Benefits Package

• Flexible hybrid working arrangements.

• Generous annual leave allowance with the option to buy/sell days.

• Pension scheme with up to 15% employer contribution.

• Company-funded private healthcare (BUPA).

• Personal development and training opportunities.

• Lifestyle, health, and wellbeing benefits, including retailer and leisure discounts.

• Confidential Employee Assistance Programme.

Additional Information
Due to the nature of the work, all applicants must hold or be eligible for SC clearance and have the right to live and work in the UK. Stringent reference and identity checks will be carried out as part of the recruitment process.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.