2nd/3rd Line Support Engineer (IDS Engineer) - Contract

Head Resourcing Ltd; Glasgow; On-site; GBP 42,000 - 52,000; Part time

Job summary

Head Resourcing Ltd. is seeking an IDS Engineer (Infrastructure & Digital Services) to join a Glasgow-based public sector IT operations team.

The role focuses on delivering 2nd/3rd line technical support within a multi-partner Microsoft environment, maintaining core infrastructure services and contributing to digital service improvements. You will troubleshoot across Microsoft 365, Intune, Windows, Active Directory and related infrastructure, manage incidents via ServiceNow, and collaborate with

Qualifications

• 2nd/3rd line Microsoft-focused support experience.
• Experience managing Microsoft stack: M365 Tenant/Subscriptions, Windows 11, Intune, Active Directory, Entra ID.
• Experience with Microsoft endpoint management (Intune, Windows build/config, policy/compliance).
• Experience in ITSM/Service Desk using ServiceNow and meeting SLAs.
• Knowledge of Scottish Public / Scottish Government is advantageous.
• M365 Certification desirable but not essential.

Responsibilities

• Provide technical support, troubleshooting and root cause analysis across Microsoft 365, Intune, Windows OS, Active Directory, and endpoint management.
• Manage Incidents and Service requests through ServiceNow with timely resolution.
• Collaborate with 1st Line support, project delivery teams and third-party suppliers.
• Assist with implementing new technologies and service improvements as required.

Skills

2nd/3rd line support

Microsoft 365

Intune

Active Directory

Entra ID

Endpoint management

ServiceNow

Tools

ServiceNow

Job description

IDS Engineer (2nd/3rd Line Support)

Glasgow

Public Sector

Contract - 3 months

A Glasgow based public Sector organisation is currently seeking an experienced IDS Engineer (Infrastructure & Digital Services Engineer) to join a busy enterprise IT operations team supporting a multi-partner Microsoft environment. In the role, you will be responsible for delivering 2nd/3rd line technical support, maintaining core infrastructure services, and contributing to the continual improvement of digital services across a complex Microsoft technology estate.

The successful candidate will provide technical support, troubleshooting and root cause analysis across Microsoft 365, Intune, Windows operating systems, Active Directory, endpoint management and related infrastructure services. They will also manage Incidents and Service requests through ServiceNow, working closely with 1st Line support teams, project delivery teams and third-party suppliers, whilst also assisting with the implementation of new technologies and service improvements (as / when required).

We are looking for a proactive infrastructure engineer with the following knowledge & experience:

1. Strong & proven knowledge in similar, microsoft focussed, 2nd/3rd Line Support roles
2. Experience of managing the Microsoft technology stack including M365 Tenants/Subscriptions, Windows 11, InTune, Active Directory, Entra ID, etc.
3. Experience supporting Microsoft endpoint management (e.g., Intune, Windows build/configuration, policy/compliance).
4. Experience working within an ITSM/Service Desk environment, using an ITSM tool to manage incidents/requests and meet SLAs (ServiceNow)
5. Knowledge & experience in the Scottish Public / Scottish Government is always highly advantageous
6. M365 Certification are also highly desirable but not essential

If the above details appeal to you, PLEASE APPLY NOW with an up-to-date CV.

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.