2nd/3rd Line Remote Support Engineer

NXT Recruitment LTD; Penrith; Remote; GBP 27,000 - 34,000; Full time

Job summary

An established industry player is seeking a skilled 2nd/3rd Line Remote Support Engineer to provide top-notch IT support to clients. This role involves diagnosing and resolving technical issues, managing Microsoft environments, and ensuring seamless operations. With a focus on professional growth, the company offers ongoing training and a supportive work environment. If you're passionate about IT and eager to make a difference, this opportunity is perfect for you.

Benefits

Company pension

Ongoing Training

Company Laptop

Company Uniform

Qualifications

• Strong diagnostic and technical skills required.
• Experience in troubleshooting complex IT issues.

Responsibilities

• Deliver professional remote IT support to clients.
• Assist with routine backup monitoring.

Skills

Microsoft Windows Server

Microsoft Windows Desktop

Office 365 Administration

Networking

Microsoft Office Applications

Virtualization with Microsoft Hyper-V

Data Backup & Recovery Methods

Education

2 years in 2nd/3rd line helpdesk support

Job description

Job Type: Permanent
Hours: Full-time, Monday-Friday, 8.30am-5.00pm
Salary: £27,000.00 – £34,000.00 per year
Location: Carlisle

NXT Recruitment is currently recruiting for a 2nd/3rd Line Remote Support Engineer who will be responsible for delivering a professional level of remote IT Support to our client's customers as well as assisting with routine backup monitoring.

The successful applicant would need to be able to demonstrate strong diagnostic and technical skills as well as a good level of knowledge in the following areas:

• Microsoft Windows Server, including AD, DHCP, DNS, & Group Policy Management.
• Microsoft Windows Desktop, including Windows 10 & Windows 11.
• Office 365 Administration, including Exchange, Teams, & SharePoint.
• Networking (Switches/Firewalls/Routers/WIFI).
• Microsoft Office Applications.
• Virtualization with Microsoft Hyper-V.
• Data Backup & Recovery Methods

The skills and experience required to carry out this position are as follows:

• Minimum of 2 years’ experience in 2nd/3rd line helpdesk support.
• Technical background.
• Troubleshooting complex IT issues.
• Organised and able to work in a fast-paced environment.
• High attention to detail.

Experience Required:

• IT Technician or Support: 2 years (Preferred)
• Microsoft Windows Server: 2 years (required)
• Company pension
• Ongoing Training
• Company Laptop
• Company Uniform

Apply online today, call Simon on 01228 812585 or email Simon . Kean @NXTRecruitment.co.uk for more details

NXT Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position, you accept the Terms and Conditions, Privacy Policy and Disclaimers, which can be found atthe NXT Recruitment website.