2nd/3rd Line Network Engineer

Michael Page (UK); Birmingham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A technology business in Birmingham is seeking a 2nd/3rd Line Network Engineer to join their team. The role involves providing first-class helpdesk support and troubleshooting a variety of networking issues. With responsibilities including VLANs, VPNs, and providing advanced support, this position offers a competitive starting salary and comprehensive benefits package.

Benefits

Comprehensive benefits package

Industry-leading training and development opportunities

Qualifications

• At least 2-3 years commercial experience in networking.
• Experience troubleshooting and supporting networking issues including VLANs.
• Familiarity with Cisco Meraki, SonicWall, and Aruba.

Responsibilities

• Provide expert Helpdesk support to customers.
• Support and troubleshoot VLANs and dynamic routing protocols.
• Setup and maintain site-to-site VPN configuration.

Skills

VLANs

TCP/IP

DHCP / DNS

LAN/WAN, SD-WAN

Router, switch and firewall support

Cisco Meraki and/or Aruba, HP, SonicWall

Knowledge of network security practices and tools

Job description

• A 2nd/3rd Line Network Engineer to join a Technology business in Birmingham.
• 2nd/3rd Line Networking | Cisco Meraki | HP | Aruba | VLAN | SD-WAN | DHCP | DNS

About Our Client

• Michael Page are proud to be partnered with a key technology business who have grown significantly to become a central player within the IT solutions space.
• They have been providing expert IT services and solutions to their customer base, which continues to grow year on year, for over three decades now.
• As part of their growth, they are now recruiting for a 2nd/3rd Line Network Engineer to provide first-class end-user support to clients from the company's Birmingham headquarters.

Job Description

• As the successful candidate for the 2nd/3rd Line Network Engineer role, you will join a talented team providing expert Helpdesk support to customers, covering a wide array of networking issues.
• You will support and troubleshoot VLANs, static routing and other dynamic routing protocols such as OSPF and EIGRP.
• In addition to VLAN support, you will setup and maintain site-to-site VPN configuration.
• Efficient network operations are critical to the business, so you will cover regular DHCP and DNS support.
• The client base is varied is scope, so you will be involved in support of LAN, WAN and SD-WAN environments.
• Firewall and switch support will be a central focus, and you will cover a variety of vendors, such as Cisco Meraki, SonicWall and Aruba.
• You will act as an escalation point to the 1st Line team where necessary, providing more advanced support across both hardware and software systems.
• In addition to the central BAU focus of troubleshooting and support, you will also have the chance to overlap into projects involving the expansion or enhancement of network infrastructure.
• The role will have a hybrid focus, but given the Helpdesk aspects of the role, and the collaborative nature of the team, you will be based at the Birmingham office 4 days a week, with 1 day a week from home.

The Successful Applicant

As the successful candidate for the 2nd/3rd Line Network Engineer, you will have at least 2-3 years commercial experience in the following areas:

• VLANs
• TCP/IP
• DHCP / DNS
• LAN/WAN, SD-WAN
• Router, switch and firewall support
• Cisco Meraki and/or Aruba, HP, SonicWall
• Knowledge of network security practices and tools

What's on Offer

• A starting salary of £40,000 to £45,000 per annum, depending on experience.
• Comprehensive benefits package.
• Industry-leading training and development opportunities within a leading Technology business.