2nd / 3rd Line Application Support Analyst - Leicester

Oliver James Associates Ltd.; Leicester; On-site; GBP 45,000 - 52,000; Full time

Job summary

A leading company in Leicester seeks a 2nd / 3rd Line Application Support Analyst to maintain and support legacy business applications. This role offers the opportunity to thrive in a complex environment, contribute to technological modernization, and enjoy a flexible working culture. The analyst will address incidents, enhance data integrity, and collaborate with teams, paving the way for future advancements in cloud technologies.

Benefits

Opportunities for professional development

Supportive team culture

Flexible working arrangements

Qualifications

• Proven experience in a 2nd or 3rd line support role.
• Strong experience with SQL - writing queries and troubleshooting database issues.
• Experience supporting legacy applications in complex environments.

Responsibilities

• Provide advanced 2nd and 3rd line support for business applications.
• Troubleshoot and resolve complex incidents.
• Write and optimise SQL queries for data management.

Skills

SQL

Troubleshooting

Collaboration

Tools

Jira

ServiceNow

PowerShell

Job description

2nd / 3rd Line Application Support Analyst - Leicester

Salary £45,000

Location : Leicester (3 days a week in office)

About the Role

We're looking for an experienced and technically confident 2nd / 3rd Line Application Support Analyst to support a suite of critical legacy business applications. In this role, you'll play a key part in keeping our systems stable, secure, and reliable while we modernise our technology estate.

This is an excellent opportunity for someone who thrives in complex environments, has a strong grasp of SQL, and enjoys digging deep into long-standing applications that remain essential to business operations. With progressional pathway to lead/management of the team.

Key Responsibilities

• Provide advanced 2nd and 3rd line support for a portfolio of legacy and core business applications.
• Troubleshoot and resolve complex incidents, performance issues, and data-related problems.
• Write and optimise SQL queries to support investigations, reporting, and data integrity checks.
• Collaborate with internal teams and third-party vendors to manage application bugs, patches, and upgrades.
• Maintain application documentation, support runbooks, and knowledge base articles.
• Support data extracts, integrations, and application configuration where required.
• Assist with planning and executing the decommissioning or migration of legacy systems.
• Participate in change management and release processes to ensure smooth deployment of updates.

What We're Looking For

• Proven experience in a 2nd or 3rd line support role, preferably within a complex enterprise environment.
• Strong hands-on experience with SQL - writing queries, analysing data, and troubleshooting database issues.
• Experience supporting legacy applications and understanding their constraints and risks.
• Familiarity with Windows-based systems, application servers, and basic networking concepts.
• Experience with ticketing systems (e.g. Jira, ServiceNow) and ITIL practices.
• Ability to work under pressure, manage priorities, and collaborate across teams.
• Bonus: Experience in scripting (PowerShell, batch), working with on-prem databases, or supporting business-critical finance or insurance systems.

Why Join Us?

• Work in a technically rich environment where your expertise with legacy systems truly matters.
• Be part of an organisation on a modernisation journey - your knowledge will be key in ensuring a stable transition.
• Opportunities for professional development, including future work on cloud-native platforms and modern technologies.
• Supportive, collaborative team culture with flexible working arrangements.

If this role sounds like your career move please click "APPLY" OR email [e-mail]