2975 - Applications Development Support Officer

Integrated Care System; Barnsley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization in Barnsley is seeking an Applications Development Support Officer. The role involves providing support for clinical systems and working on application development projects. Ideal candidates will have experience in project management, excellent communication skills, and relevant qualifications like PRINCE2 and ITIL. This position offers the opportunity to work in a collaborative team within a respected NHS Trust.

Benefits

Opportunities for personal development

Supportive work environment

Qualifications

• Experience of working on projects in an NHS environment.
• Advanced knowledge of Microsoft Office and NHS systems.
• Experience delivering training to individuals or small groups.

Responsibilities

• Provide second line support for system issues from users.
• Assist with development and support of clinical systems.
• Maintain documentation relating to system management.

Skills

Excellent interpersonal skills

Ability to communicate with all groups

Ability to prioritise own work

Negotiating and facilitation skills

Ability to support software upgrade

Education

Diploma Level or equivalent relevant experience

PRINCE2 Foundation

ITIL Foundation

Tools

Microsoft Office packages

NHS systems

Job description

2975 - Applications Development Support Officer

An opportunityhas arisen for an Applications Development Support Officer to work within theApplications Development Team of the Business Intelligence Department atBarnsley Hospital NHS Foundation Trust.

TheApplications Development Teams duties primarily include providing datawarehouse management and maintenance, developing new systems and applications,supporting changes and new functionalities, working alongside other teams toensure maintenance of SharePoint versions as well as creating and supportingeForms used across the Trust.

The post holderwill assist the team to manage application development projects. Other Dutieswill include liasing between application developers and business systemowners.This post requires someone to work well as team and the ability to workon their own initiative.

This is a greatopportunity for someone eager to learn and understand different roles withinthe development team at Barnsley Hospital.

Main duties of the job

Toprovide helpdesk services as the second line support for system issues andrequests from service users, internal and external and maintain regularreporting on performance of the support provided.

To assist with the development andsupport of existing and new clinical systems ensuring that data qualitystandards, security standards, audit requirements and data protectionrequirements are in place and maintained.

Perform general systems housekeepingduties such as user accounts maintenance, data traffic cleansing and serverchecks.

To assist in the development andmaintenance of appropriate documentation relating to system support andmanagement responsibilities in accordance with BHNFT standard system managementmodel.

To liaise with external/internalgroups/suppliers including in relation to support and product development forclinical systems.

About us

Wereserve the right to close positions early

BarnsleyHospital NHS Foundation Trust is a high performing Trust, currently ratedGood by the Care Quality Commission (CQC) and achieving significant progressin the delivery of our strategic objectives, including our ambition to be thebest Place to Work

We scored bestin the country in the most recent NHS Staff Survey for teamwork, compassionateleadership, and supporting work/life balance. In 2024's survey, the Trust alsoscored above average in every theme of the NHS People Promise the promise NHS colleagues make toeach other to improve the experience of working in the NHS for everyone

We are proud ofthe commitment of our colleagues to ensuring a strong and sustainable futureand our organisation is highly valued by our local communities

There has neverbeen a better time to join Barnsley Hospital. It is moving at pace and a wecan do this attitude is evident right through the organisation

BarnsleyHospital NHS FT is committed to promoting equality of opportunityand fair treatment to all applicants

Forindividuals who may require sponsorship under the skilled worker or health& care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 and 3 entry roles are nolonger eligible for sponsorship

Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction

Job responsibilities

Job Description for 2975

Please refer to the attachedJob Description and Person Specification for full details of the role andresponsibilities.

SupportingDocuments

Please refer to thevalues-based recruitment guidance and associated documentation.

Person Specification

Skills and Abilities

• Ability to prioritise own work.
• Excellent interpersonal skills.
• Ability to communicate with all groups and grades of staff both written and verbally.
• Negotiating and facilitation skills.
• Ability to support software upgrade and enhancements and installation of systems.
• Ability to identify needs/problems of staff and prepare and deliver solutions.

Trust Values

• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• In around 100 words please describe what motivates you to do a good job.

Experience

• Experience of working on Projects.
• Experience of working in an NHS environment.
• Experience of internal and external IT fault reporting process.
• Advanced experience and knowledge of Microsoft Office packages.
• Experience in keeping accurate, up-to-date records and documentation.
• Experience of merging patient records.
• Experience of delivering presentations.
• Experience delivering training to individuals / small groups.
• Previous experience of working in the NHS with Clinicians and Management.

Knowledge and Awareness

• Significant proven knowledge and experience of working in a customer focused service.
• Comprehensive knowledge of NHS systems.
• Knowledge of relevant legislation Information governance.
• Knowledge of developing procedures and implementing new working practice.
• Understanding of managing system and application changes.
• Knowledge of specific NHS Systems:
• -PAS
• -Order Comms
• -SharePoint
• -Integration Engine
• General knowledge of IT technical issues including client server networking, PC environments and databases.
• Knowledge or understanding of object oriented programming principles.

Qualifications

• Educated to Diploma Level or equivalent relevant experience.
• PRINCE2 Foundation.
• ITIL Foundation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Head of Systems Development & Management