261264 (KMc) Assurance and Improvement Team Lead

NHS Scotland; Greater London; On-site; GBP 25,000 - 32,000; Part time

Job summary

NHS Scotland is seeking a part-time post to coordinate, administer and facilitate procedures for serious adverse event management and patient and carer feedback and complaints for REAS services, in line with policy.

The post holder will report to the REAS Service Business Manager with matrix management to senior clinical leaders, oversee Datix reporting, and ensure lessons learned are communicated for service improvements.

Qualifications

• Experience coordinating administrative processes in healthcare settings.
• Comfortable handling sensitive information and following policy.
• Ability to work with diverse stakeholders and maintain accuracy.

Responsibilities

• Coordinate, administer and facilitate procedures for serious adverse event management and patient and carer feedback/complaints for REAS services.
• Report to the REAS Service Business Manager with matrix management support to senior clinical leaders; manage Datix reporting and communication of lessons learned.

Skills

Administration

Coordination

Communication

Policy knowledge

Tools

Datix

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

The post holder will coordinate, administer and facilitate the procedures and processes for serious adverse event management and patient and carer feedback and complaints for REAS services in line with NHS Lothian Health and Safety Policy; Adverse Event Management Policy; and the Complaints Handling Procedure.

The post holder’s workload will be self-directed and will report to the REAS Service Business Manager with a matrix management approach to the Chief Nurse/General Managers and Associate Medical Director who will support the clinical leadership team in incident investigation, management of Datix reporting, and patient feedback and complaints management. The post holder will be responsible for the coordination and administration of a robust process for assurance that evidence lessons learned and recommendations are effectively communicated for implementation within the service areas.

The post holder will have direct line management responsibility for the Business Support Officer(s) within the team.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.

Please note: As this post is part-time, the salary will be pro-rata.

If after reading this information you have any questions, please contact Danielle Shearer at 0131 537 6163.