260663 IT Facilitation Supervisor

NHS National Services Scotland; Dumfries; On-site; GBP 36,000 - 48,000; Full time

Job summary

NHS Dumfries and Galloway is seeking an IT Facilitation Supervisor to lead a valued service supporting staff across clinical, administrative, and GP practice settings. You will drive IT training, facilitate digital adoption, and ensure staff gain confidence with new and existing technologies.

You will manage the IT Training and Facilitation Team, coordinate training delivery, and translate complex systems into practical guidance for diverse user groups.

Qualifications

• Experience in IT support, training, team leadership or project delivery.
• Strong communication and presentation skills.
• Able to adapt approach to different learning needs.

Responsibilities

• Lead and support the IT Training and Facilitation Team, prioritising work and maintaining high service standards.
• Plan, coordinate and deliver IT training for clinical, non-clinical and GP practice staff across NHS Dumfries & Galloway.
• Develop training materials, guidance and learning resources that make digital systems easier to understand and use.
• Collaborate with services, stakeholders and project teams to support system implementation, digital change and service improvement.
• Monitor training demand, evaluate effectiveness and ensure staff are supported through new ways of working.
• Translate technical information into clear, practical guidance for staff at all levels.

Skills

IT support

Training

Team leadership

Project delivery

Communication

Presentation

Learning adaptability

Job description

Are you passionate about helping people build confidence with digital systems? Do you enjoy leading a team, supporting change and making technology easier for others to use? This is an excellent opportunity to join NHS Dumfries & Galloway as an IT Facilitation Supervisor, leading a valued service that supports staff across clinical, administrative and GP practice settings.

Digital systems are essential to the safe, effective and efficient delivery of healthcare. In this role, you will help ensure staff have the knowledge, skills and confidence to use those systems well. You will play a key part in supporting digital adoption, improving user capability and helping services realise the benefits of new and existing technologies.

What you will do

• Lead and support the IT Training and Facilitation Team, helping to prioritise work and maintain high service standards.
• Plan, coordinate and deliver IT training for clinical, non-clinical and GP practice staff across NHS Dumfries & Galloway.
• Develop training materials, guidance and learning resources that make digital systems easier to understand and use.
• Work closely with services, stakeholders and project teams to support system implementation, digital change and service improvement.
• Monitor training demand, evaluate effectiveness and help ensure staff are supported through new ways of working.
• Translate technical information into clear, practical guidance for staff at all levels.

Who we are looking for

We are looking for someone who is organised, approachable and confident in supporting others to learn. You will have experience in IT support, training, team leadership or project delivery, together with strong communication and presentation skills. You should be comfortable working with a wide range of staff, managing competing priorities and adapting your approach to different learning needs.

This is a varied and rewarding role for someone who wants to make a practical difference to staff experience and digital confidence across the organisation. You will be joining a supportive IM&T department with a strong focus on service improvement, collaboration and helping people get the best from technology.

If you are motivated by supporting people, improving services and helping digital change succeed, we would welcome your application.

Informal enquiries are welcomed to: [e-mail] or Tel: [phone]

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

DISCLOSURE SCOTLAND – Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa. It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsoredBEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).