26/55 Mental Health Support Worker (Waterloo, Liverpool)

Imagine Independence; Brighton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Employer pension scheme

EAP scheme

Other benefits

Job summary

Imagine Independence is recruiting a Mental Health Support Worker to support a woman resident in Waterloo, Liverpool. The role includes budgeting, tenancy tasks, domestic chores, and helping the client access the community in a therapeutically driven, person-centred setting.

Shifts are 12 hours, four days on, four days off, with days and waking nights. Permanent and temporary contracts are available; female applicants only as required by the Equality Act 2010.

Qualifications

• Good communication skills and ability to liaise effectively at all levels.
• Ability to problem solve creatively in challenging situations.
• Strong organisational and time management skills.
• Experience with IT systems relevant to service delivery.
• Accurate record keeping and reporting.

Responsibilities

• Support budgeting, tenancy management, and domestic chores for a client.
• Facilitate access to the community and attend appointments.
• Encourage social activities and social inclusion.
• Work as part of a team to support a client discharged from secure services with a mental health diagnosis.

Skills

Communication

Creative problem solving

Time management

IT systems

Record keeping

Empowerment of clients

Calm under pressure

Education

NVQ Level 3 Health & Social Care or equivalent

Tools

IT systems

Job description

26/55 Mental Health Support Worker (Waterloo, Liverpool)

Shift pattern: All shifts are 12-hour shifts. 4 days on, 4 days off, days and waking nights

Contract: Permanent & Temporary available

Based in: Waterloo, Liverpool

Benefits: 25 days annual leave plus statutory bank holidays, employer’s contributory pension scheme, EAP scheme and other generous benefits

About us

At Imagine Independence, we are dedicated to empowering individuals with mental illness, neurodiversity, learning disabilities, and challenging behaviours. Our mission is to combat stigma and help people lead meaningful lives by celebrating their individuality and embracing the power of small steps.

Why Join us?

• Transform Lives: Make a genuine impact every day and see the difference you make in people’s lives.
• Comprehensive Training: Receive comprehensive training that includes face‑to‑face sessions, online learning, and hands‑on shadowing.
• Career Growth: Explore opportunities to gain qualifications in Health and Social care.

Role Overview

The role involves supporting an individual with budgeting, managing their tenancy, completing domestic chores, and accessing the community, including attending appointments, participating in social activities, and building social inclusion and companionship.

Working as part of a team to support an individual who has been discharged from secure services and has a severe and enduring mental health diagnosis. The support provided is person-centred and delivered within a therapeutically driven environment, placing the individual at the heart of their recovery journey.

About You

• Positive outlook and a can‑do attitude.
• Strong skills in supporting individuals with multiple and complex needs.
• Enthusiastic and motivated.
• Passionate about empowering women.
• Work well within a team.

Imagine is a values-based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:

• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.
• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.
• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.
• Challenging Ideas: Keeping our efforts real and centred on what matters most, we do not settle for the ordinary when better is possible.
• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.

Closing date for applications: Tuesday 8th of December at 9:00am.

Interviews are currently scheduled to take place on Tuesday the 15th of December 2026 at our head office on Hope Street.

Imagine reserves the right to close the vacancy early if sufficient applications are received.

Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community. However, this post is open to female applicants only as being female is deemed to be a genuine occupational qualification under the Equality Act 2010.

Qualificationsa) NVQ Level 3 Health and Social Care or equivalent experienceb) Evidence of continued personal developmentExperience (Paid/Voluntary)a) Experience of working with women either in supported housing and/or mental health or community setting.b) Appropriate transferable skills as relevant to the service specification.c) Experience of working with people who have multiple needs, either paid or voluntarySkills & Abilitiesa) Good communication skills and the ability to liaise effectively at all levels.b) Ability to problem solve creatively.c) Good organisational and time management skills.d) Understanding and ability to implement and utilise relevant I.T. systemse) Record keeping skills.f) The ability to develop and sustain empowering relationships with clientsg) An ability to act calmly in emergencies, respond professionally & responsibly to distress, disturbance and unpredictable and challenging behaviourKnowledge/Understandinga) An understanding of the social inequalities that impact on women’s mental health and that can be further sustained within mental health and social care services and settingsb) An understanding of the multi-layered experiences of abuse and trauma that this client group may have endured - in child and adulthood within ‘the home’, community, criminal justice system and mental health system – and the waysin which these corrosive experiences have impacted on their mental health and their interaction with othersc) An awareness of child sexual abuse and it’s ramificationsd) Understanding of the benefits of social inclusionPersonal Attributesa) Excellent interpersonal skills.b) To be committed to the ethos of team-working and be supportive of colleagues and other staff.c) Ability to motivate and encouraged) A positive approach to feedback.e) A commitment to Imagine’s philosophy and organisation objectives.f) A commitment to equality, diversity and social inclusion.g) Flexible approach to working location and times, including evening and weekendsh) Drive and enthusiasm with a commitment to deliver.i) Belief in the possibility of positive change in, and recovery of, people experiencing multiple mental health difficulties.j) Commitment to the empowerment of clients in relation to both the personal care and support they need/receive and the regular review of the service’s model of carek) A non-judgemental and patient approachl) Genuine empathy and compassion for this client group and conveying this to women residents