25hr General Assistant - Southampton

Baxterstorey; Southampton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday pro rata

Birthday day off

Volunteer days

Maternity leave (24 weeks)

Training & development opportunities

Pension & life insurance

Wellbeing hub

Cycle to work

Job summary

BaxterStorey is hiring a General Assistant to serve guests and support daily hospitality operations in a busy environment. You will contribute to friendly service, cleanliness, and compliance with safety standards, while embracing a collaborative team approach.

You will join a company that values inclusion, training, and work‑life balance, with opportunities to develop in a supportive setting and deliver memorable guest experiences.

Qualifications

• Experience in food service is a plus.
• Knowledge of basic food safety and sanitation practices.
• Ability to adapt to challenges with a solution‑oriented mindset.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide excellent service by addressing guests' needs along their journey.
• Collaborate with colleagues to ensure smooth operations and an inclusive environment.
• Comply with health and safety regulations and location guidelines.
• Maintain cleanliness and hygiene in kitchen and dining areas.
• Support BaxterStorey core values.
• Take pride in a collaborative team and passion for food and service.

Skills

Customer service

Teamwork

Communication

Flexibility

Attention to detail

Job description

Job Responsibilities & Duties

• Service - serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests' needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas, We work together as a team to lead by example, protecting the planet and supporting local communities.
• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you! ,

Additional Information

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Benefits and Perks

• 28 Days holiday including bank holidays (pro rata)
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme