General Assistant

Baxterstorey; Burridge; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Volunteering days

Maternity leave

Free meals on shift

Training & development

Pension

Cycle to work

Job summary

BaxterStorey is seeking a General Assistant to deliver exceptional hospitality experiences in our diverse venues across the UK. You will engage guests with a warm, professional approach and support a harmonious, inclusive team that prioritises service quality.

As a General Assistant, you will handle food and beverage service, uphold safety standards, and contribute to a positive dining atmosphere with a focus on guest satisfaction and teamwork.

Qualifications

• Passion for food and/or customer service.
• Enjoys collaborative and inclusive team environment.
• Ability to adapt to challenges with a solution-oriented mindset.
• Previous experience in food service is a plus.
• Some knowledge of food safety/sanitation practices.
• Aligns with BaxterStorey core values.

Responsibilities

• Serve food and beverages to guests in a friendly, professional manner.
• Provide attentive customer service along the guest journey.
• Collaborate with colleagues to ensure smooth operations.
• Comply with health and safety regulations and location guidelines.
• Maintain cleanliness in kitchen and dining areas.

Skills

Food/service passion

Collaborative teamwork

Adaptability

Food service experience

Food safety knowledge

Core values adherence

Job description

We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team,

Responsibilities

• Service - serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed
• Customer Service - provide excellent service by being attentive to guests' needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner
• Teamwork - collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
• Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location
• Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas, For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

Values

• ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.

Qualifications

• Have a contagious passion for food and/or customer service
• You draw satisfaction from working within a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry, is often a plus
• Some knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Role Summary

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

Benefits

• 28 Days holiday including bank holidays (pro rata)
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Equity, Diversity & Inclusion

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.