25/PBLC - Phlebotomist

Randox Laboratories; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Phlebotomist to join their team in a vibrant clinic setting. This role offers a unique opportunity to contribute to preventative healthcare by collecting blood samples and providing exceptional service to clients. You'll be responsible for ensuring a positive experience for customers while managing data entry and maintaining records. The ideal candidate will have previous phlebotomy experience, strong IT skills, and a passion for customer service. Join a forward-thinking organization that values health and well-being, and make a difference in the lives of individuals seeking to improve their health.

Qualifications

• Previous phlebotomy experience with certification is essential.
• Exemplary customer service skills and ability to manage clientele.

Responsibilities

• Conduct blood and urine sample collection and maintain accurate records.
• Provide excellent customer service and drive sales at the clinic.

Skills

Customer Service Skills

Phlebotomy Experience

IT Literacy

Sales Skills

Education

Phlebotomy Certificate or Equivalent Training

Tools

Patient Information Systems (PIS)

Microsoft Office

Job description

Phlebotomist – Holland & Barrett, Leicester – (Job Ref: 25/PBLC)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a phlebotomist within our clinic in a Holland and Barrett store in Leicester.

What does the Randox Health team do?

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.

Location: Within a Holland and Barrett store in Leicester. Exact location is TBC.

Contract Offered: Full-time, permanent

Working Hours / Shifts: 40 hours per week, across 5 days, including some weekends.

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.

What does the Phlebotomist role involve?

This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

1. Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
2. Demonstrate sensitive communication to ensure client understanding and consent.
3. Maintain accurate records in PIS, uploading all relevant documentation.
4. Represent the company professionally at offsite events and appointments.
5. Engage in upselling and cross-selling at our private health clinic.
6. Proactively drive sales and exceed targets.
7. Complete company forms, specimen labelling, and laboratory test order forms accurately.
8. Demonstrate high IT literacy in order to manage various software systems and daily tasks.

Essential criteria:

1. Previous Phlebotomy experience and certificate or equivalent training.
2. Confident using IT programmes.
3. Flexibility with working hours, as required by the business inclusive of evenings and weekends.
4. Exemplary customer service skills and experience.
5. Ability to manage existing clientele and generate new clientele at the same time.
6. Valid UK driving license.

Desirable:

1. Experience in a private healthcare setting.
2. Proficiency in the use of Microsoft packages.
3. Confidence and experience working internal / external events.
4. Sales / Retail experience.