25-03872 Taxpayer Services Specialist I

Nichols College; Dudley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Nichols College is hiring a motivated Taxpayer Services Specialist I to assist taxpayers at the Owensboro Taxpayer Service Center. The role includes educating taxpayers on their responsibilities, reviewing tax returns, and ensuring data confidentiality. Ideal candidates will hold a bachelor's degree or relevant experience and will receive training to excel in this role.

Qualifications

• Graduate of a college or university with a bachelor's degree.
• Experience in tax preparation or administration is valuable.

Responsibilities

• Educating and advising taxpayers on their tax liabilities and obligations.
• Reviewing tax returns and updating taxpayer information.
• Ensuring confidentiality of taxpayer data.

Skills

Communication

Negotiation

Attention to Detail

Education

Bachelor's degree

Job description

and the job listing Expires on July 6, 2025

Description

The Office of Field Operations has an opening for a Taxpayer Services Specialist I in the Owensboro Taxpayer Service Center. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representative over the phone and in person to resolve tax matters.

As a Taxpayer Service Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully review tax returns and resolve problems for taxpayers.

Responsibilities include, but are not limited to:

• Educating and advising taxpayers of their tax liabilities, responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.
• Reviewing tax returns as directed.
• Continuously updating notes, histories, and taxpayer information in agency computer systems.
• Recording notes proficiently and accurately into agency computers systems during telephone conversations.
• Moving between computer screens to find information quickly to answer taxpayers’ questions.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.
• Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.
• EDUCATION: Graduate of a college or university with a bachelor’s degree.
• EXPERIENCE, TRAINING, OR SKILLS: NONE
• Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Amanda Mattingly at [e-mail] or 270-687-7301.