24x7 IT Engineering Professional

TN United Kingdom; Sheffield; On-site; GBP 25,000 - 45,000; Full time

Job description

Social network you want to login/join with:

col-narrow-left

Client:

BT Group

Location:

Sheffield, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

b3e5a6709248

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

What you’ll be doing

Take ownership of personal development and strive to continually improve skills to enhance job performance.

Plan complex changes and ensure successful delivery to maintain sustained service across various products and solutions.

Share technical knowledge across BMS through Continuous Improvement processes and coaching.

Stay updated on changes to existing, emerging, and new technologies to meet business and customer objectives.

Manage workload and delivery to meet key performance indicators and implement solutions promptly to meet service level agreements.

Skills we would like to see from you

Solve problems and apply technical knowledge.

Participate in and contribute to continuous improvement and coaching.

Good interpersonal skills, polite telephone manner, and ability to work under pressure.

Understanding of the workings of a Service Desk and ITIL aligned processes.

Effective listening skills and excellent attention to detail.

Ability to work to deadlines and prioritize own workload.

Additional Responsibilities:

• Participate in team meetings and contribute to team goals.
• Maintain documentation and reports related to your tasks.

BT has a heritage of over 175 years and is now a leading B2B service provider, serving 1.2 million business customers globally. We focus on secure connectivity and collaboration platforms, valuing diversity, inclusion, and digital skills development. We encourage applications from diverse backgrounds and those who may not meet every requirement, as we believe in potential and growth.