2468 – Applications Support Analyst

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2468 – Applications Support Analyst, Aberdeen

Client:

Prosource.it

Location:

Aberdeen

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2544ba3908aa

Job Views:

28

Posted:

24.03.2025

Expiry Date:

08.05.2025

Job Description:

We have an excellent opportunity for a highly motivated and skilled Applications Support Analyst to join our team in Aberdeen. As Applications Support Analyst you will deliver support and maintenance for the business application portfolio, ensuring applications are maintained in line with product roadmaps and business requirements. If you are a team player, possess excellent communication skills and have some previous experience in Application Support we’d love to hear from you.

What you’ll do

• Provide application support and maintenance services
• Installation, configuration, administration, support, maintenance and troubleshooting of the business application portfolio
• Engagement with 3rd party vendors as part of support and maintenance activities
• Provide support for onshore and offshore business applications
• Work with third party vendors to ensure services are supported
• Engagement with other IT functions to ensure successful deployment of solutions into production
• Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
• Ensure events and demand are dealt with within agreed SLAs
• Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles
• Provide out of hours support on an occasional basis for scheduled maintenance, project activities and via the on-call support rota

What to bring

• Experience of supporting Business Applications
• Experience of Cloud Application services, M365, Azure, SQL, AD
• Experience of database technologies such as SQL Server and Oracle
• Experience of application installation and configuration
• Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
• Ability to prioritise own workload and meet agreed deadlines
• Strong organisational skills to be able to juggle multiple issues and changing priorities
• Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
• Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following:

• Company Pension Scheme
• Private Medical Insurance
• Group Income Protection Plan
• Group Life Assurance
• Cycle to Work Scheme
• Prosocial Events
• Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to us.

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.