2422 - Emergency Department Patient Flow Assistant

NHS; Barnsley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team as a Patient Flow Assistant in a dynamic Emergency Department. This role involves supporting patient flow, collaborating with nursing and administrative staff, and ensuring timely care delivery. You'll thrive in a fast-paced environment, utilizing your communication and decision-making skills to enhance patient experiences. This is an exciting opportunity to contribute to a high-performing NHS Trust, where your efforts will directly impact patient care and operational efficiency. Embrace the chance to be part of a forward-thinking organization committed to excellence and community health.

Qualifications

• Experience in a fast-paced, high-pressure environment is essential.
• Ability to deliver high-quality care and meet targets.

Responsibilities

• Support the flow of patients through the Emergency Department.
• Manage the electronic patient flow system and liaise with various departments.

Skills

Communication Skills

Decision-Making Skills

Customer Care

Confidentiality Awareness

Education

GCSE Maths & English (A-C) or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

2422 - Emergency Department Patient Flow Assistant

This post is a 8 month fixed term/secondment opportunity

The hours for this post are 29 per week

We are looking to recruit an enthusiastic Patient Flow Assistant to join our Emergency Department team. The post holder will work alongside the Emergency Department Nursing and Administration Team and help with the flow of patients in the department.

The post holder will be required to have good communication skills and experience of working in a fast-moving, busy, high-pressure environment.

You will need the ability to work on your own initiative and have good decision-making skills.

Main duties of the job

The successful candidate is expected to support the effective and timely flow of patients through the Emergency Department (ED), ensuring that the nurse and doctor in charge are aware at all times of what stage patients are at in the ED processes in relation to assessments, observations, diagnostic tests, treatment, and plans for admission or discharge.

The post holder will work as part of the nursing team to support the clinical team in delivering the 4-hour target. They will support the management of the electronic patient flow system, liaising with bed managers, pathology, radiology, wards, and Yorkshire Ambulance Service (YAS) to ensure appropriate and timely movement of patients.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high-performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and making significant progress in delivering our strategic objectives. We are proud of our staff's commitment to ensuring a strong and sustainable future for this organisation, which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace, and a 'we can do this' attitude is evident throughout the organisation, where staff are engaged in change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age, or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route, please check your eligibility at the official GOV.UK site. Please note that from April 9th, 2025, band 2 and 3 entry roles will no longer be eligible for sponsorship.

Job responsibilities

Job Description for 2422

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Qualifications

• GCSE Maths & English (A-C) or equivalent or equivalent experience.

Experience

• Relevant experience of working in a fast-moving, busy, high-pressure environment where both delivering high-quality care/service and meeting targets are paramount.
• Previous clinical experience.
• Previous clerical experience, including report writing.
• Customer care experience and complaint handling experience.
• Experience of and competency using computer packages; Word and Excel.

Knowledge and Awareness

• Understand the need for confidentiality.
• Awareness of health and safety requirements.

Trust Values

• In around 100 words, please describe what Equality & Diversity means to you and why they are important.
• In around 100 words, please describe what motivates you to do a good job.