24 hour Call-out Technician Ashford Service & Support

Hgvtraders; Ashford; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Call-out Technician at a leading Mercedes-Benz commercial vehicle dealership. This exciting role involves maintaining and servicing vehicles while providing top-notch customer service. With a strong focus on professional growth, you will have access to the Mercedes Benz Technical Pathway for unrivalled learning opportunities. Enjoy a supportive work environment with a collaborative team, competitive pay, and a generous signing-on bonus. If you are passionate about vehicle repair and customer service, this is your chance to thrive in a family-run business that values its people and offers a wealth of resources for your career development.

Benefits

£2,000 signing-on bonus

Performance bonus up to £1500 per year

In-house staff gym

Regular overtime opportunities

Company pension

Healthcare Cashback Scheme

Access to Hastee pay scheme

Free staff parking

Cycle to work scheme

Referral programme

Qualifications

• Qualified Commercial Vehicle Technician with IVR qualification.
• Experience in 24hr call-out vehicle repair is essential.

Responsibilities

• Carry out maintenance, service routines, and repairs of vehicles.
• Execute emergency service/field repairs as required.

Skills

Customer Service

Teamwork

Initiative

Time Management

Education

IVR Qualification

Level 3 in City & Guilds or IMI Heavy Vehicle Maintenance and Repair

Tools

Smart Devices

Job description

24 hour callout including weekends when on callout.

Salary: Up to £21 per hour | £2000 signing-on bonus after completion of 6-month probation, direct applicants only (Non Agency), paid in 2 installments at 6 months and 1 year.

We're thrilled to announce our exciting rebrand from Sparshatt Truck and Van to SAGA Truck and Van! While our name has changed, our commitment to excellence remains the same. As a dedicated Mercedes-Benz commercial vehicle dealership, we continue to deliver the highest standards of service you expect.

Come be a part of our journey and grow with us at SAGA Truck and Van!

Reporting to the Workshop Controller, you will be responsible for carrying out maintenance and service routines, repairs and testing of vehicles in a professional and safe manner. You will also be required to execute emergency service/field repairs if required. You need to be a team player, able to work to deadlines and have the ability to use your own initiative.

The successful candidate must have experience working in this sector and a passion for great customer service. Main dealer or fleet experience is advantageous; however, main dealer training is available to the successful candidate.

If interested, we offer:

• A £2,000 signing-on bonus (for direct applicants, Non Agency) and a performance bonus of up to £1500 per year.
• Unrivalled, professional learning potential via the Mercedes Benz Technical Pathway.
• Working in a clean and modern workshop with a collaborative team of 20 technicians.
• Honing and developing diverse skills, working on the latest vehicles and technology.
• Joining a flagship brand but also a family-run business with a people-focused culture.

This Call-out Technician role is based in our Ashford workshop. SAGA Truck & Van offers huge resources for professional growth. Across electrics, engines, diagnostics, and management, you’ll have access to courses and qualifications.

What we are looking for:

• Qualified Commercial Vehicle Technician with a IVR qualification.
• Valid driver’s license and a good driving record.
• Experience of working as a 24hr call-out commercial vehicle technician.
• Ideally Level 3 in City & Guilds or IMI Heavy Vehicle Maintenance and Repair Qualified, or equivalent experience.
• Computer literate: comfortable using smart devices to log and upload documentation.

Additional benefits:

• Regular overtime opportunities, paid at time-and-a-half.
• Standout learning and development opportunities via the Mercedes Benz Technical Pathway.
• In-house staff gym at Dartford Depot (free to use) or discount to a multi gym membership with Hussle.
• 24 days’ annual leave, plus bank holidays on top (Prorated for compressed hours).
• Company pension (Royal London) via a salary sacrifice scheme.
• Free staff parking.
• Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health.
• Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.

Interested?

Click apply, submitting an up-to-date CV. We look forward to hearing from you.

SAGA Truck and Van Ltd are committed to continuing its policy of equality in all aspects of employment and service delivery.

Job Type: Full-time

Pay: Up to £21.00 per hour

Schedule: 8 hour shift

Ability to commute/relocate: Ashford: reliably commute or plan to relocate before starting work (required).

Experience: vehicle repair: 2 years (preferred).

Work authorisation: United Kingdom (required).

• Company pension.
• Cycle to work scheme.
• Free parking.
• On-site parking.
• Referral programme.

Licence/Certification:

• Driving Licence (required).
• IVR Certification (preferred).

Additional Benefits

• Company Pension.
• Bonus Scheme.
• Death in Service Cover.