24/7 Mental Health Triage Specialist

Aneurin Bevan University Health Board; Pontypool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare organization in the UK seeks a Mental Health and Wellbeing Practitioner to provide urgent support to individuals facing mental health crises. The candidate should have a degree-level education and experience in mental health care, with an emphasis on compassionate communication and cultural competence. This position involves a shift rotation and aims to enhance service delivery within a supportive team environment.

Benefits

Flexible working hours

Paid training opportunities

Support for wellbeing

Qualifications

• Understanding of common mental health conditions and neurodevelopment issues.
• Awareness of social determinants of mental health & wellbeing.
• Experience of providing mental health or wellbeing support to people.

Responsibilities

• Provide effective mental health support via telephone and video calls.
• Conduct triage and risk assessments for callers requiring urgent support.
• Engage in regular reviews and feedback on services.

Skills

Effective mental health support

Compassionate communication

Culturally competent practice

Telephone assessment

Self-management guidance

Education

Educated to degree level or equivalent experience

Tools

Telephone communication

Video call technology

Job description

A prominent healthcare organization in the UK seeks a Mental Health and Wellbeing Practitioner to provide urgent support to individuals facing mental health crises. The candidate should have a degree-level education and experience in mental health care, with an emphasis on compassionate communication and cultural competence. This position involves a shift rotation and aims to enhance service delivery within a supportive team environment.