24/7 Helpdesk Associate – Facilities & Operations

Compass Group UK; Greater London; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Contributory pension

Career development programmes

Digital GP access

Travel discounts

Shopping discounts

Cinema ticket discounts

Wellness and fitness programs

Job summary

Compass Group UK&I, Medirest, provides a comprehensive helpdesk service to NHS Trusts, covering Estates, Catering, Housekeeping, Pest control, Linen, Portering, Security and Telecoms. The role entails logging requests, allocating tasks, and supporting administrative duties within a facilities team.

Training is provided; you will work to ensure service levels are met, and assist with weekly reports and incident documentation. A customer-focused approach and strong computer skills are essential.

Qualifications

• Good computer skills and keyboard skills, to operate a computerised helpdesk system.
• Knowledge of systems, procedures and practices for the provision of a helpdesk service.
• Several weeks training and ongoing update training is required.

Responsibilities

• Provide a comprehensive helpdesk service to the Trust, Hard FM Contractor and Medirest.
• Receive and log requests, allocate tasks and provide task IDs with response times.
• Maintain the Helpdesk database and ensure records are accurate and closed after completion.
• Assist in weekly reporting and profit protection procedures as required.

Skills

Listening skills

Computer literacy

Helpdesk software knowledge

Job description

Compass Group UK&I, Medirest, provides a comprehensive helpdesk service to NHS Trusts, covering Estates, Catering, Housekeeping, Pest control, Linen, Portering, Security and Telecoms. The role entails logging requests, allocating tasks, and supporting administrative duties within a facilities team.

Training is provided; you will work to ensure service levels are met, and assist with weekly reports and incident documentation. A customer-focused approach and strong computer skills are essential.