24/7 Communications Officer – Control Room

British Transport Police; Birmingham; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

28 days annual leave

Bank holidays

Blue Light Card access

Pension scheme

Job summary

British Transport Police (BTP) seeks a Communications Officer in Birmingham for a 37-hour week in an office-based role. You will answer emergency and non-emergency calls, dispatch radio messages, and coordinate police responses across Great Britain.

Training is provided, with a 24/7 shift pattern and a rewarding, safety‑critical environment. The position offers a starting salary of £42,050.48 per year plus a market supplement, with a comprehensive benefits package and opportunities for career

Qualifications

• Ability to remain calm and professional under pressure.
• Excellent verbal and written communication.
• Willingness to work a 24/7 shift pattern including nights.
• Experience in public safety communication is desirable.

Responsibilities

• Handling calls, dispatching radio messages, and managing police responses to incidents.
• Accurately recording information and assessing it to determine the appropriate level of responses.
• Effectively managing emergency telephone calls, evaluating the urgency of the incident, and prioritising police responses when necessary.
• Obtaining and evaluating information to determine response criteria and deployment levels using THRIVE and NSIR, prioritising public and officer safety at all times.
• Monitoring incidents and providing advice, deployment and direction of appropriate resources via radio to ensure a suitable and effective responses.
• Excellent customer service skills and the ability to make decision based on threat, risk and harm.
• Manage situations in a calm and assertive manner.
• Proficiency in IT and the ability to use multiple integrated systems and with excellent keyboard skills.
• Working as part of a team in a control room/contact centre environment.

Skills

Call handling

Radio dispatch

Threat assessment

IT proficiency

Tools

THRIVE

NSIR

Job description

British Transport Police (BTP) seeks a Communications Officer in Birmingham for a 37-hour week in an office-based role. You will answer emergency and non-emergency calls, dispatch radio messages, and coordinate police responses across Great Britain.

Training is provided, with a 24/7 shift pattern and a rewarding, safety‑critical environment. The position offers a starting salary of £42,050.48 per year plus a market supplement, with a comprehensive benefits package and opportunities for career