24/7 Card Systems Support Analyst

Barclays; Knutsford; On-site; GBP 42,000 - 64,000; Full time

Job summary

Barclays in Knutsford is seeking an Application Support Analyst to support card applications within a 24/7 environment. The role focuses on incident and problem management across core card systems, with participation in Major Incident Management calls and a commitment to reliable service delivery.

Key experience includes COBOL-based applications, DB2/VSAM, JCL and CICS. Additional skills such as Hogan/CAMS, ZOS/Connect, and REXX are highly valued for success.

Qualifications

• Experience with COBOL-based applications, DB2 and VSAM, JCL and CICS.
• Knowledge of incident and problem management in critical card systems preferred.
• Experience in a follow-the-sun support model beneficial.

Responsibilities

• Provide incident and problem management for card systems to meet SLA targets.
• Collaborate on Major Incident Management (MIM) calls for 24/7/365 operations.
• Maintain and monitor critical technology infrastructure to minimise disruption.
• Analyze logs and user reports to identify root causes and implement fixes.
• Develop and maintain a knowledge base of resolved cases for self-service.
• Identify and address potential service risks and issues.
• Proactively implement automation and monitoring improvements.

Skills

COBOL-based applications

DB2

JCL

Tools

Hogan/CAMS

ZOS/Connect

REXX tool

Job description

Barclays in Knutsford is seeking an Application Support Analyst to support card applications within a 24/7 environment. The role focuses on incident and problem management across core card systems, with participation in Major Incident Management calls and a commitment to reliable service delivery.

Key experience includes COBOL-based applications, DB2/VSAM, JCL and CICS. Additional skills such as Hogan/CAMS, ZOS/Connect, and REXX are highly valued for success.