23677 - MAPPA Administrator - Full Time - Thames Valley - South Central

Ministry of Justice; Packmoor; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

LGPS via Greater Manchester Pension

Training & development

Flexible benefits & discounts

Paid parental leave

Family friendly policies

Job summary

The National Probation Service is seeking an administrative professional to support the MAPPA team in South Central. The role focuses on processing referrals, maintaining offender and victim records, and organizing meetings and minutes for partner agencies.

You will handle highly sensitive information on systems like ViSOR and NDelius, with some out-of-hours work. DBS checks are standard for eligibility.

Qualifications

• Experience with meeting administration and accurate minute taking.
• Proficiency in MS Word and MS Excel.

Responsibilities

• Maintain accurate offender and victim information on approved databases.
• Administer MAPPA referrals from agencies under National MAPPA Guidance.
• Prepare, maintain and collate case records, files and management information.
• Provide statistical and other data as required.
• Receive and distribute information by telephone, post and email.
• Support meetings with agendas and comprehensive minute taking.

Skills

Meeting administration

Minute taking

MS Word

MS Excel

Keyboard skills

Tools

ViSOR

NDelius

Job description

The permanent post sits within the National Probation Service's South Central public protection team, supporting MAPPA multi-agency arrangements and reporting to the MAPPA Co-ordinator. The work centres on processing referrals, keeping offender and victim records current, and organising meetings and minutes for partner agencies. Handling highly sensitive information on systems such as ViSOR and NDelius, with some out-of-hours work, sets the role apart. Experience of meeting administration and accurate minute taking is essential, and a standard DBS check applies.

What the job involves

• Maintain accurate offender and victim information on approved databases
• Administer MAPPA referrals from a range of agencies under National MAPPA Guidance
• Prepare, maintain and collate case records, files and management information
• Provide statistical and other data as required
• Receive and distribute information and communications by telephone, post and email
• Deal with Responsible Authorities and Duty to Co-operate agencies fairly, promptly and effectively
• Organise resources, facilities and equipment for the effective running of MAPPA
• Act as point of contact within the unit, including for specialist areas
• Maintain systems for efficient use of unit resources and recommend improvements
• Support meetings with agendas, comprehensive minute taking, distribution of notes and actions, and booking rooms, refreshments and visitors
• Handle highly sensitive issues with diplomacy and strict confidentiality
• Carry out safeguarding children and adults duties under NPS responsibilities and policy

What’s required

Experience

• Experience of meeting administration and accurate minute taking

Skills & knowledge

• Good keyboard and IT skills, including MS Word and MS Excel
• Ability to use recording databases such as ViSOR and NDelius

Checks & eligibility

• DBS standard check
• Security and identity checks
• Eligibility under Civil Service nationality rules

Other

• Commitment to equality and inclusion
• Adherence to policies on sensitive and confidential information
• Willingness to work some out-of-hours
• Demonstration of the behaviours: changing and improving, working together, making effective decisions, delivering at pace, managing a quality service, communicating and influencing

What’s offered

• 25 days annual leave on appointment, rising to 30 after five years, plus public holidays
• Local Government Pension Scheme via the Greater Manchester Pension Fund
• Training and development opportunities
• Access to employee-run networks
• Family friendly policies, including reduced hours and job share
• Flexible benefits, voluntary benefits and discounts
• Paid paternity, adoption and maternity leave
• Free annual sight tests for employees who use computer screens