227146 (MG) Patient Care Advisor

NHS Lothian; City of Edinburgh; On-site; GBP 25,000 - 28,000; Full time

Job summary

A health service provider in Edinburgh is seeking a Patient Care Advisor for a 12-month fixed-term position. In this role, you will ensure a welcoming reception service and support patient inquiries while working with the Primary Care Team. Ideal candidates should have excellent communication and organisational skills, with a preference for those with experience in Primary Care. This role offers a salary between £25,694 and £27,900 annually.

Qualifications

• Previous experience in Primary Care is preferred but not essential.
• Conscientious, with excellent communication and interpersonal skills.
• Ability to work within the practice opening hours of 8:00am to 6:00pm.

Responsibilities

• Provide a welcoming reception service in person and on the telephone.
• Deal with the general public face to face in challenging situations.
• Respond to patient inquiries regarding appointments/services.

Skills

Communication skills

Organisational skills

Team-player

Flexible

Self-motivation

Job description

Overview

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Position

PATIENT CARE ADVISOR 37 hours FIXED TERM 12 MONTHS

ADMINISTRATIVE & CLERICAL Band 2

SALARY SCALE £25,694 to £27,900 PER ANNUM

Overview / Role

An exciting opportunity has arisen to join the team at Links Medical Centre as we are currently seeking a Patient Care Advisor to provide a welcoming reception service in person and on the telephone.

Responsibilities

• Deal with the general public face to face and sometimes in challenging situations with a sympathetic approach and professional manner.
• Prioritise work with a good understanding of current computer systems.
• Respond to patient enquiries and provide relevant information relating to their appointments/services.
• Communicate with patients, other services and multidisciplinary teams, directing and prioritising queries to ensure efficient service delivery.
• Answer the practice telephones, listen to patient issues or medical problems, and signpost them according to practice policies and procedures.
• Provide secretarial and administrative support to the Primary Care Team, Practice Manager and Assistant Practice Manager.
• Engage in regular one-to-one support and annual appraisal with the Practice Manager or Assistant Practice Manager.

Requirements / Skills

• Team-player who is conscientious, flexible, with excellent communication and interpersonal skills, and a sense of humour.
• Outstanding organisational skills, initiative, enthusiasm, flexibility, and self-motivation in a fast-paced environment.
• Ability to work within the practice opening hours of 8:00am to 6:00pm.
• Previous experience in Primary Care is preferred but not essential if you possess the relevant skills and have an active interest in a public-facing role within healthcare.

Contact for More Information

For further information about this exciting role please contact:-

• Kirsty Wyllie ([e-mail]) - Practice Manager
• Grace Fleming ([e-mail]) - Assistant Practice Manager

Application Notes

• Please note: we anticipate a high level of interest and may close the vacancy early once a sufficient amount of applications are received. Therefore, please complete and submit your application at an early stage.
• We cannot accept late applications; ensure your application is submitted early.
• The email address you provide will be used for notifications. Please check your Junk and Spam inboxes as notifications may go directly there.
• We will fully support disabled candidates and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
• To work in the United Kingdom, there is a legal requirement to demonstrate permission to work in the country. This permission is granted by the UK Visa and Immigration Service.
• As part of pre-employment checks, NHS Scotland Boards will check entitlement to work in the UK. This can be evidenced through various routes including visas and EU settled/status. See GOV.UK for more details.
• For specific posts, sponsorship via UK Skilled Worker/Health & Care Worker Visa may be possible if the employer is a licensed Sponsor and the post meets salary requirements.
• It is essential that you have checked you have the right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
• This post requires PVG Scheme membership/record. If not a current PVG member for the required group, an application to Disclosure Scotland is needed before starting.
• Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check if assessed as a regulated role. Details will be confirmed by the Hiring Manager or Recruitment Team.