220946 Clerical Officer/Audio Typist

NHS National Services Scotland; Dumfries; On-site; GBP 20,000 - 25,000; Full time

Job summary

NHS Dumfries and Galloway is looking for an enthusiastic Clerical Officer/Audio Typist to support its Acute & Diagnostic Administration Services Team. This role involves transcribing patient documents, managing records, and providing clerical support in various areas. We seek a team player with excellent communication and organization skills, capable of performing a range of administrative duties to aid the clinical team effectively. This position is vital for the smooth operation of our services and requires a commitment to maintaining high standards in patient care.

Benefits

Free unlimited parking

Qualifications

• Ability to transcribe from digital dictation.
• Experience in handling confidential patient records.
• Flexibility to assist in various clerical tasks.

Responsibilities

• Transcribe letters, reports, and discharge summaries.
• Maintain patient records and handle incoming calls.
• Ensure electronic files for patient reports and correspondence are updated.

Skills

Good communication skills

Organization skills

Attention to detail

Team player

Self-motivated

Job description

We are looking to recruit an enthusiastic individual to join NHS Dumfries and Galloway’s Acute & Diagnostic Administration Services Team as a Clerical Officer/Audio Typist.

The post holder will transcribe from digital dictation, letters, reports and discharge summaries for patients from outpatient clinics, patients discharged from wards and other outpatient appointments and will maintain patient records. Other duties also include dealing with incoming calls, mail, scanning and electronic filing of patient information ensuring electronic files for all patient reports, letters and general correspondence is up to date and available to the clinical team for decision / support maximising effective use of time.

Based within both Dumfries and Galloway Royal Infirmary (DGRI) and Mountainhall Treatment Centre (MHTC) the post holder will fulfil a crucial role in providing administrative and clerical support liaising and working with allocated multi discipline clinical teams and administration colleagues. The successful candidate should be a team player with a flexible ‘can do’ attitude as they will assist in a variety of areas dependant on service level objectives. Other attributes which we would be looking for the successful candidate to demonstrate on their application form and at interview is good communication and organisation skills with attention to detail, to be self motivated, enthusiastic and committed.

This post will be supported by Colleagues, Team Leader, Administration Services Co-ordinator and Administration Services Manager.

As an typing/audio test will require to be undertaken at interview you will need to be able to attend in person, we cannot offer interview via Teams.

Informal enquiries to Jen Stewart - Tel: [phone] ext 74278 or Email: [e-mail]

Please Note: The salary for this vacancy does not meet the minimum required for sponsorship

INFORMATION FOR ALL CANDIDATES

To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages https://www.nhsdg.co.uk/workwithus/

APPLICATION PROCESS - https://www.careers.nhs.scot/how-to-apply/application-process/

Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates.

Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.

• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain. Users may also experience issues if accessing Jobtrain via mobile phone.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted.
• Once you have submitted your application form you will be unable to make any amendments.
• Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.
• If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.
• Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.

DISCLOSURE SCOTLAND – Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY
NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION
Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

RIGHT TO WORK IN THE UNITED KINGDOM
NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. .

WORK VISA
If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsoredBEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION
NHS Dumfries & Galloway are currently unable to support OSCE Training for international nurses for vacancies.
Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).