21803 Field Technician - Falkirk

ENGINEERINGUK; Falkirk; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a leading team of Field Service Engineers in a role that promises variety and challenges every day. With a competitive salary and performance-based bonuses, this position offers a unique opportunity to grow and learn while providing exceptional service to customers. Enjoy a flexible 4-day work week, comprehensive training, and a supportive environment that values your contributions. This role is perfect for motivated individuals looking to make a difference in a dynamic setting. If you're ready to take on new challenges and enhance your career, this is the opportunity for you!

Benefits

25 days annual leave

Company van

Up to 10% pension matching

Wellbeing benefits

BUPA medical coverage

Life insurance

Healthcare plans

Support for family needs

Qualifications

• No prior experience required; training and mentorship provided.
• Must be comfortable working at heights and outdoors.

Responsibilities

• Expert in installations, fault fixing, and delivering excellent customer service.
• Diagnose errors and technical problems, determining appropriate solutions.

Skills

Customer Service

Problem Solving

Technical Diagnosis

Tools

Manual Driving License

Job description

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Salary:

£29,000 - £36,200 per year

Location Requirements:

Must live in one of the following postcodes: FK7, FK8, FK9, FK10, FK11, FK12, FK13, FK14, FK15, FK17

Position Details:

Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.

We are looking for motivated, customer-focused individuals. No prior experience is required; we will provide training and mentorship to help you succeed. After training, enjoy a better work-life balance with our 4-day work week (37.5 hours, Monday to Saturday) with a mix of 7.5 and 10-hour shifts.

No two days are the same, so you will always be learning and facing new challenges.

Responsibilities:

1. Be the expert in installations, fault fixing, and delivering excellent customer service
2. Diagnose errors and technical problems and determine appropriate solutions
3. Document processes and follow company standards and protocols
4. Collaborate with the technical team and share information across the organization

About Us:

Virgin Media O2 is the UK's fastest broadband network, a leading mobile brand, and one of the country's largest companies. We pride ourselves on diverse, high-performing teams that deliver value and innovation. We are committed to equality and inclusion, supporting our people to be authentic throughout their journey with us.

Must Haves:

• A UK Manual driving license

Preferred Qualities:

• Comfortable working at heights and outdoors in all weather conditions
• Enjoy problem-solving and finding solutions for customers
• Ability to build strong relationships with customers
• Organized, customer-focused, and motivated to help others

Benefits:

We offer a wide range of benefits to support your wellbeing and development, including:

• Competitive salary of £29,000 plus £2,500+ on target earnings and a company van
• 25 days of annual leave, including your birthday
• Up to 10% matching contributions in our pension scheme
• Option to buy and sell up to 5 days of leave
• Wellbeing benefits, including the Unmind App, BUPA medical coverage (upgrade options available), and critical illness insurance
• Life insurance and healthcare plans
• Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave

Next Steps:

If you believe you have valuable skills and want to join Virgin Media O2, submit an application. Successful candidates will be contacted for a phone interview and further assessment. Please inform us of any adjustments needed during the process. Thank you for your interest in joining our team.