216374 - Receptionist - Out of Hours Service

NHS Scotland; Scotland; On-site; GBP 20,000 - 26,000; Part time

Job summary

NHS Scotland is looking for a part-time Receptionist for the Out of Hours service, providing vital reception services to ensure patient care. Ideal candidates will have strong communication skills, experience in customer service, and flexibility for various shifts. Join a dedicated team that values patient care and community service.

Benefits

Minimum of 27 days annual leave

Membership of NHS Pension Scheme

Paid sick leave increasing with length of service

Occupational health services

Work-life Balance policies

Qualifications

• Good standard of education and common sense.
• Relevant customer/patient focused environment experience preferred.
• Understanding out of hours service required.

Responsibilities

• Provide reception service for patients in the Out of Hours service.
• Ensure that all calls and appointments are dealt with efficiently and professionally.

Skills

Communication Skills

Computer Skills

Flexibility

Customer Service

Education

Educated to higher level or SVQ

Job description

216374 - Receptionist - Out of Hours Service

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The Role

To provide reception service for patients in the Out of Hours service, ensuring that all calls and appointments are dealt with efficiently and in a professional manner.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

Excellent communication skills including good telephone manner.

Good Computer Skills.

Able to work under pressure

Ability to be flexible and adaptable to shift coverage.

A good standard of education and common sense.

It would be great if you also have

Educated to higher level or SVQ

Previous NHS Experience Preferred

Relevant customer/patient focused environment

Understanding out of hours’ service

Working knowledge of computer systems

Can demonstrate flexibility and possess people skills

Car Owner/driver with a full, valid UK/EU/EEA drivers licence

Contract type

Permanent

Part Time

29.6 hours

Please note this is a part time post and the salary for this position will be pro-rata.

Location and Working Pattern

This role will be based in NHS Lanarkshire Area Wide

The working pattern for this role Mon-Sun various hours / shifts.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Walter Finlayson, Admin Support Manager on [e-mail]

For enquiries regarding the application form or recruitment process, please contact Davis Murray, Recruitment Administrator on [e-mail]

(Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some Of NHS Lanarkshire’s Benefits Include

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures
  
  

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information For Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments
  
  

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
  
  

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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