21019 - Operational Support Officer

Allscreens Nationwide Ltd; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) is seeking an Operational Support Officer to provide excellent customer service and administrative support to court and tribunal users, judiciary and management. The role involves progressing cases, preparing papers, and ensuring smooth court operations.

You will work as part of a team, handling sensitive information with attention to detail and maintaining records digitally.

Qualifications

• Strong customer service skills in a public-facing environment.
• Good digital and administrative skills with excellent attention to detail.
• Effective communication across in-person, telephone, digital and written channels.
• Resilient and empathetic when handling sensitive information and situations.
• A team player who can work collaboratively to deliver objectives.

Responsibilities

• Progress cases through the court/tribunal system.
• Provide customer service and administrative support to court users and judiciary.
• Create and update records digitally with accurate court file information.
• Communicate with the public and other agencies and representatives.
• Prepare court/hearing rooms and support the smooth running of proceedings.
• Act as a first point of contact for court users when required.

Skills

Customer service

Digital skills

Administrative skills

Communication

Team collaboration

Education

General education or equivalent

Tools

Office software

Job description

Proud to serve. Proud to keep justice going.

Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include:2

• Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
• Creating and updating records digitally, interpreting information required on a court file accurately.
• Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations
• Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
• When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

Your knowledge, skills and experience

• Strong customer service skills with the ability to work in a service-led customer-facing environment.
• Good digital and administrative skills; with excellent attention to detail.
• Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
• Resilient and empathetic to be able to deal with sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Rotherham Doncaster & South Humber NHS Foundation Trust

Rotherham Doncaster & South Humber NHS Foundation Trust