2126 - Operational Development & Improvement Coordinator

Construction Industry Training Board; Scotland; Remote; GBP 36,000 - 43,000; Full time

Job summary

A leading training organization in Scotland seeks an Operational Development & Improvement Coordinator to enhance the learner journey and ensure operational excellence. This role includes designing training programs and collaborating across teams to improve processes. Candidates should have experience in apprenticeship delivery and a solid understanding of learner needs. A valid driving license is required for this mobile role, which offers competitive benefits and a positive work environment.

Benefits

25 days holiday + bank holidays

Generous pension scheme (up to 9% employer contribution)

Life assurance (4x salary)

Employee Assistance Programme

Qualifications

• Experience in apprenticeship delivery, with a clear understanding of learner needs.
• Ability to identify areas for development through keen observation and data analysis.
• Experience in leading and developing strategy within an operational environment.

Responsibilities

• Own and enhance the end-to-end learner journey.
• Design and deliver training programmes for operational colleagues.
• Collaborate with senior managers to improve operational workflows.

Skills

Experience in apprenticeship delivery

Ability to identify areas for development

Leading and developing strategy

Technical understanding of Office 365 and SharePoint

Experience in designing and delivering training

Coaching and motivating teams

Job description

Overview

At CITB, we are committed to giving learners the best possible learning experience and the opportunity to succeed. We’re looking for a passionate and driven Operational Development & Improvement Coordinator to help us shape and enhance the learner journey across our organisation. This is a fantastic opportunity to develop and influence the systems and processes that support the operational development.

• Role: Operational Development & Improvement Coordinator
• Location: Mobile throughout Scotland - this is a fully remote role
• Hours of Work: Full-time (35 hours per week)
• Contract: Permanent
• Grade: SC2
• Target Salary: £42,642 per annum
• Additional Benefits: Mobile Working Allowance £580, Car Allowance £6,452
• Special Requirements: As this is a mobile role, candidates must have a driving licence that enables them to drive in the UK. The post holder will be eligible for either a company car or a car allowance, subject to the vehicle nominated for business use complying with CITB’s Car Policy.

About the Role

This is a pivotal role focused on the continuous development and improvement of our end-to-end learner journey. You’ll lead the design, implementation, and delivery of a comprehensive programme of learning and development for operational colleagues, ensuring our policies, procedures, and practices are fully embedded and consistently applied.

You’ll work collaboratively across teams to identify areas for improvement, introduce new processes, and ensure our operational delivery meets the highest standards of quality and compliance.

What You’ll Be Doing

• Own and enhance the end-to-end learner journey, ensuring processes and practices are fit for purpose and learner-focused.
• Develop and maintain the Operations Manual, ensuring it reflects current policies and procedures.
• Design and deliver training programmes that support operational colleagues in understanding and applying key processes.
• Collaborate with senior managers to improve and document operational workflows ensuring compliance with contractual requirements.
• Develop and maintain operational Sharepoint areas
• Providing coaching and training to operations teams, both face to face and online

Your Experience

• Experience in apprenticeship delivery, with a clear understanding of learner needs, processes and compliance requirements.
• Ability to identify areas for development through keen observation and data analysis.
• Leading and developing strategy within an operational environment.
• Technical understanding and previous experience of Office 365 and SharePoint
• Proven experience in designing and delivering training to a range of key stakeholders.
• Coaching and motivating teams, with a focus on identifying and supporting individual development

For full details, please refer to the Role Profile.

What You’ll Get in Return

• 25 days holiday + bank holidays
• 3 additional days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• 24/7 GP Services
• Employee Assistance Programme

Why Join CITB

You’ll be part of a team that’s passionate about making a real difference in the lives of learners. We offer a supportive working environment, opportunities for professional growth, and the chance to contribute to meaningful change in the construction industry’s training landscape.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.

Safer Recruitment

CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure Scotland. An enhanced PVG with child barring check is required for this post.

During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.