20hrs Team Leader FTC

The Body Shop International Limited; Winchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Teamleiter, der das Filialmanagement unterstützt und den Umsatz steigert. In dieser Rolle sind Sie für die Schulung und das Coaching von Kundenberatern verantwortlich und gewährleisten außergewöhnliche Kundenerlebnisse. Sie werden auch Verkaufsanalysen durchführen und die Teamarbeit fördern, um die Unternehmenswerte zu vertreten. Wenn Sie eine Leidenschaft für Schönheit und Einzelhandel haben und bereit sind, in einem dynamischen Umfeld zu arbeiten, ist diese Position ideal für Sie.

Qualifications

• Erfahrung im Kundenservice mit einer Leidenschaft für Schönheit und Einzelhandel.
• Fähigkeit, mit minimaler Aufsicht zu arbeiten und Kundenanliegen schnell zu bearbeiten.

Responsibilities

• Unterstützung des Filialmanagements bei der Steigerung von Umsatz und Gewinn.
• Coaching von Kundenberatern zur Einhaltung hoher Servicestandards.

Skills

Kundenservice-Erfahrung

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Multitasking-Fähigkeiten

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty. We’re the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from iconic window posters to vegetarian products and campaigns. We’re not afraid to stand up and speak the truth, doing things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever, breaking the mold naturally and seeking someone ready to challenge norms.

Your role in a nutshell

To support the store management team in driving sales and profit through supervising and coaching customer consultants, both in their presence and absence. You will demonstrate individual and team excellence, delivering exceptional customer experiences while ensuring adherence to company policies and safeguarding the brand and assets. You will uphold the values and vision of The Body Shop.

This role as Team Leader is offered as a 6-month fixed-term contract.

More about the role

Customer Experience

You will work independently with minimal supervision, acting with urgency to handle customer concerns and providing feedback to management. You will support store layout, inventory, and operations, coaching Customer Consultants to meet high service standards and championing The Body Shop campaigns.

Delivery

You will analyze sales trends, use storytelling to enhance customer engagement, and adapt to retail changes. You should operate multiple systems, meet sales targets, and assist in recruiting. You will perform store opening and closing procedures, including audits, and coordinate effectively with customers, team, and management.

Teamwork and People Management

Our people are central to our success. You should be a team player, adaptable to change, and capable of supporting training and attracting brand-reflective talent. Flexibility and responsibility are key qualities.

What we look for

• Experience in customer service with a passion for beauty and retail
• Effective communication and operational skills
• Strong interpersonal skills for rapport building and solutions
• A positive, growth-oriented mindset
• Ability to multitask, manage time, and work flexibly

Talent Drivers

• Collaborative Skills
• Purpose
• Personal Conduct
• Leadership
• Commerciality