2027 Chubb Apprenticeship Programme: Claims - Birmingham

Chubb; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Structured learning

Career development

Job summary

Chubb is offering a two-year apprenticeship in Financial Services Administration in the United Kingdom. You’ll support claims operations, learn the claims process, and collaborate with stakeholders to deliver excellent client service.

The programme combines 20% structured learning with 80% on-the-job training, with potential for a permanent role on successful completion. Requirements include GCSE English and Maths at grade 4 or above and A Levels or equivalent.

Qualifications

• GCSE English and Mathematics at grade 4 or above are essential.
• A Level or equivalent with grade C or above is essential.
• This apprenticeship leads to Financial services administrator (level 3)

Responsibilities

• Assist in delivering Chubb’s claims strategy.
• Collaborate with internal and external stakeholders.
• Ensure claims are handled efficiently and in line with standards.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Team working

Initiative

Empathy and Building Rapport

Ability to adapt

Solutions-oriented thinking

Prioritisation Skills

Education

GCSE English (grade Grade 4 or above)

GCSE Mathematics (grade Grade 4 or above)

A Level Minimum A-Levels or Equivalent (grade Grade C or above)

Job description

Discover what happens behind the scenes after an incident and supporting the claims teams to deliver exceptional client service. You’ll take ownership of key operational tasks, including:

• Assist in delivering Chubb’s claims strategy
• Collaborate with internal and external stakeholders
• Ensure claims are handled efficiently and in line with standards

By working closely with the claims team, you’ll develop the skills to exceed customer and broker expectations and lay the foundation for a successful career in insurance claims.

Training

The programme combines 20% structured learning with 80% on-the-job training, focusing on Chubb’s insurance technical expertise and professional development pathway. With exposure to underwriting operations across different insurance lines, you’ll build a strong foundation for a career in these areas and beyond. Whether you aspire to excel in operations, or other exciting fields, this programme is your perfect starting point.

What happens at the end

Potential for a permanent role upon successful completion.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Empathy and Building Rapport
• Ability to adapt
• Solutions-oriented thinking
• Prioritisation Skills

Qualifications

• GCSE English (grade Grade 4 or above) - essential
• GCSE Mathematics (grade Grade 4 or above) - essential
• A Level Minimum A-Levels or Equivalent (grade Grade C or above) - essential

Key details

• Wage: £23,175 a year
• Working week: Monday to Friday - 9am to 5pm.
• Hours: 35 hours per week
• Duration: 2 Years
• Start date: 2027-09-06
• Closing date: 2027-02-26
• Apprenticeship standard: Financial services administrator (level 3)
• Training provider: DAVIES LEARNING SOLUTIONS LIMITED

About the employer

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 45,000 people worldwide.