[2025] LOA - UKI - Services & Open Innovation Manager ( 12 Month FTC)

L'oreal Usa; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

L'Oréal is seeking a Services & Open Innovation Manager for a 12-month FTC to enhance UKI's digital transformation. You will lead various digital initiatives, manage service portfolios, and ensure data quality as part of a dynamic corporate team dedicated to innovation and consumer satisfaction.

Benefits

Private medical and dental insurance

Discounted gym memberships

Up to 60% discount on products

Enhanced pension plan

Learning and leadership programs

Onsite mental health support

Paid fertility leave

Qualifications

• Experience in digital and marketing enabled technology.
• Ability to juggle multiple priorities and projects.
• Excellent relationship-building skills.

Responsibilities

• Drive Digital Service performance across all KPIs.
• Lead on Innovation Initiatives and coordinate launch of new digital initiatives.
• Be the 1P data quality steward for data standards.

Skills

Project Management

Digital Marketing Knowledge

Data Analysis

Consumer Experience Understanding

Stakeholder Management

Job description

Services & Open Innovation Manager – 12 Month FTC

Ready to be the driving force behind UKI's digital transformation? This exciting role blends strategic thinking with hands-on execution, empowering you to shape the future of our services, champion 1P data enrichment, and spearhead cutting-edge innovation initiatives. If you're a data-driven digital enthusiast with a passion for crafting exceptional consumer experiences, this is your chance to make a real impact.

A DAY IN THE LIFE

You will be responsible for leasing successful deployment and activation of our broad portfolio of (high and low tech) services for LUKI:

•Activation Excellence: Drive Digital Service performance across all KPIs (from discoverability through to intent to conversion), online + offline, including retailer touchpoints, paid and owned

•Prioritising and rationalising the services portfolio where relevant, alongside roadmap deployment (service pipe); Mobilise Service Tribe, upskilling agenda, best practice sharing, and best-in-class communication including regular reporting on performance and recommendations

You will play a wider role in 1P data enrichment and data hygiene / compliance

•Enabling 1P data collection and connectivity in collaboration with regional and local counterparts / divisions

•Be the 1P data quality steward in partnership with UKI Consumer Data Head of Analytics and Head of DDX team to ensure data standards are met

You will lead on Innovation Initiatives for UKI:

•Own Digital Innovation/ projects roadmap and ensure we continue building credibility as a digital-first company, in close partnership with the global team (startup ecosystem, assess needs, build business cases and deploy pilots from launch to scale)

•Refine LUKI Open innovation frame and strategy (startup ecosystem, strategic watch, key battlegrounds, business value, scale)

•Co-Owning DAB (Digital Advisory Board) routine and cadence, ensuring requirements are met and the forum remains front of mind for divisions, alongside corp functions and Digital IT

•Coordinate launch of new digital initiatives by guiding business owners through the DAB process whilst aligning central teams to enable and prove tangible value & learnings

•Coordinate transversal digital projects that needs acceleration across different digital expertise (e.g. Digital tools adoptions)

WHO YOU ARE

•Excellent project management and planning skills

•A passion for simplification: an ability to articulate complex problems to non-experts and multiple stakeholders

•Experience with digital and marketing enabled technology, marketing activations (digital marketing knowledge is a must)

•An ability to draw conclusions and recommendations from data

•A real passion and understanding of consumer experience

•The ability to build and leverage strong relationships and work collaboratively with all levels of stakeholders across functions and geographies

•The ability to prioritise autonomously, juggle multiple priorities and complex projects simultaneously

WHAT WE OFFER

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

WHO WE ARE

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.

Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that “a company is not walls and machines, it’s people, people, people”. Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

HOW WE RECRUIT

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

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