2025 Bloomberg Customer Support - Mandarin Speakers - September Start | London, UK

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real-time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a diverse workforce. We pride ourselves on being open, inclusive and collaborative, and in providing a work environment that encourages our employees to be their best.

What's the Role?

Are you passionate about working in financial markets and providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, a key part of our Technology Services & Solutions business.

As a Bloomberg Customer Support professional, your focus will be on providing excellent customer service to a broad range of clients and managing various client workflows and hardware/software issues efficiently.

You will be responsible for installing, connecting, managing hardware, and supporting client workflows over the phone and via Bloomberg Instant Messaging. This includes assisting clients operating in Capital Markets, Asset Management, and Financial Services by installing Bloomberg software and configuring proprietary hardware such as keyboards and biometrics. As industry automation grows, you will adapt to understand our clients' technological needs, address software issues, and understand how they relate to their workflows and asset-class needs. Working with critical information and sophisticated tools, you will ensure the security of clients' accounts and data.

Additionally, you will connect with clients, including CEOs and executive managers with access to proprietary data. You will set up, train, and connect clients to various Bloomberg products and platforms. You will be part of our distributed team supporting clients in more than 18 languages.

Who you are:

You come with purpose, understand what vitality means to a trader, are curious, and pride yourself on customer service. You enjoy being part of a team where clients rely on you daily, and you support your colleagues in innovating, learning, and delivering excellent service.

What's in it for you?

We offer an 8-week training program covering Bloomberg products, client insights, global financial markets, inquiries, product setup, hardware, and troubleshooting.

You will continuously learn and grow your career with opportunities for mentoring, recruiting, quality control, and idea generation. Our specialists can develop skills in analytics, sales, enterprise technology, data, compliance, finance, engineering, and advanced IT roles.

Minimum requirements:

• Bachelor's degree or equivalent experience
• Fluency in Mandarin, Cantonese, and English (written and verbal)
• Ability to provide outstanding customer service via live media
• Interest in Finance and/or Technology
• Desire to develop customer service skills in a fast-paced FinTech environment
• Willingness to learn new technologies and retain information
• Multitasking, problem-solving skills, and ability to work independently and in a team
• Interest in a career at Bloomberg

Preferred skills:

• Experience in client/customer-facing roles
• Curiosity for researching and resolving technology issues
• Awareness of data management, privacy, and security
• Aptitude for working within connected, software-based systems

Additional requirements:

• Availability to start in September 2025
• Willingness to work weekends or on bank holidays (with a day off in lieu)
• We provide visa sponsorship, reviewed on a case-by-case basis.

If this sounds like you:

Apply if you think we're a good match. We'll contact you about next steps. Meanwhile, learn more at: https://www.bloomberg.com/company/